Salesforce QA Analyst - Toronto, ON

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Apply now Job no: 521846
Brand: Product and Technology
Work type: Full time, Hybrid
Location: Ontario
Categories: Operations & Professional Services, Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers. With salesforce.com at the heart of these solutions, our QA Analyst plays a key role in helping evolve our world class CRM technology platform.

As the QA Analyst, you will help execute our “org’s” testing strategy. You will be an integral member of the agile delivery team by configuring automation tests, conducting testing, and ensuring a defect free Salesforce platform.

Key Responsibilities

• Hands-on experience in test case creation, test plans, test estimation, and traceability matrix.
• Experience with Azure DevOps (requirements management, test management, defect management) is a plus.
• Familiarity with Salesforce/CRM solutions is a plus.
• Experience in business requirements analysis and review of technical documentation.
• Understanding of environment strategy & CI/CD processes.
• Proficient with Agile software development lifecycle (SDLC) methodology.
• Convert definitions into test cases for user stories
• Coordinate testing scripts and automated regression testing
• Provide feedback on test frameworks and architecture
• Work with business analysts, delivery team members, to refine acceptance testing methods and integrate test scripts
• Review requirements and designs, create and manage test plans and test data
• Execute both automated and manual test scripts as required, and analyze test results
• Collaborate with delivery teams to undertake application testing, such as integration, regression and acceptance testing methods
• Provide feedback on test schedules and broader application testing strategies
• Perform manual testing as required
• Assist with the UAT process

Experience & Qualifications

• In-depth knowledge of testing concepts and functionality as well as a thorough understanding of automation framework design and scripts creation
• Minimum 2 years of software automation testing, test design and test development experience
• Demonstrated experience with API testing tools and ability to create functional automation scripts using any Object-oriented language-based framework (Playwright).
• Strong understanding of Object-oriented programming
• Experience with automated web service / API testing
• Experience with Behavior-driven development (BDD) and Acceptance Test Driven Development (ATDD)
• Knowledge of Visual Studio Code, Git/Bitbucket, Source Control and DevOps practices; Jira, Confluence and test management tools
• Exposure to AWS/Azure cloud infrastructure technologies
• Ability to prioritize effectively and escalate issues as required
• Experience working in Agile development teams using SCRUM
• Experience in converting the definition done within the user stories to create testing criteria
• Strong theoretical knowledge of software testing theory and deep understanding of the quality assurance processes.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings

Benefits Include:

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-AG1#FCB#LI-Hybrid
Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $80,000- $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.