Sample Reception Coordinator - London Service Center

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KEY DUTIES & RESPONSIBILITIES:

• Greet all clients in a friendly, positive manner


• Receive all external client samples and fill out required fields on the Chain of Custody form


• Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for


• Unpack samples and organize them according to analytical requirements


• Ensure proper sample containers and preservatives are submitted according to analytical requirements


• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date


• Ensure all required samples are redirected as required


• Communicate rushes and short holding times submissions to the main lab


• Prepare bottle orders requests and coordinate delivery of bottle orders


• Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams


• Ensure accuracy of results and data entry


• Recognize routine and non-routine problems and escalate to the Supervisor


• Ensure supply inventories are maintained


• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate


• Work closely with project management staff to grow BV Labs regional market share with existing and new clients


• Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements


• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns


• Adhere to BV Labs safety policies and maintain health and safety equipment


• Conduct monthly health and safety inspections and report any irregularities


• Attend regular team meetings to share Corporate and departmental information, and to communicate and share ideas


• Work in a team environment and demonstrate a positive approach


• Demonstrate refined problem solving, decision making and conflict resolution skills


• Ensure "Good Housekeeping" standards are met or exceeded


• Maintain training records and proficiency in all aspects of the role


• Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals


• Attend presentations given by technical staff about new regulations or emerging science


• Maintain facility equipment and contact maintenance when necessary


• Help out in other departments when required and take part in cross training

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QUALIFICATIONS / EXPERIENCE REQUIREMENTS:

• A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience


• Experience in a laboratory environment is considered an asset


• Knowledge on environmental regulatory guidelines and proper field sampling techniques


• Ability to lift up to 40 pounds


• Excellent communication skills (both written and verbal) as well as good computer skills (Microsoft Word, Excel, Outlook etc.)


• Energetic personality that can work independently in a multi-tasking fast paced environment


• Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments


• Excellent organizational skills and detailed orientated


• Ability to effectively interact with colleagues and provide coaching and mentoring when needed

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WORKING CONDITIONS:

• Frequent interaction with external and internal clients in a laboratory environment


• Changing priorities and balancing workload to meet strict deadlines


• Minimal exposure to hazardous chemicals

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