The Scrum Master is responsible for enabling agile delivery across one or several teams within a scaled agile framework. The Scrum Master ensures that agile practices and ceremonies are understood, consistently applied, and continuously improved. This role helps teams deliver committed outcomes by facilitating Scrum events, removing impediments, promoting collaboration, protecting team focus, and supporting a culture of transparency, accountability, and continuous improvement.
Responsibilities
- Facilitate the end-to-end agile delivery process within a scaled agile framework, including all ceremonies such as grooming, PI/sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, Scrum-of-Scrums, and related reporting for multiple concurrent IT initiatives.
- Partner with Product Owners and Project Managers to ensure work is clearly defined, prioritized, estimated, planned, and tracked through an actively managed backlog.
- Protect teams from unnecessary distractions, competing priorities, and unplanned work while helping maintain focus on agreed sprint and delivery commitments.
- Support delivery execution in alignment with approved priorities, cost, schedule, scope, quality, and value objectives.
- Collaborate with stakeholders, Product Owners, Project Managers, and delivery teams to identify, escalate, and remove impediments that could affect delivery outcomes.
- Coach teams on Agile values, Scrum practices, self-organization, accountability, estimation, capacity planning, and predictable delivery flow.
- Drive continuous improvement by using retrospectives, team metrics, delivery insights, and feedback loops to improve productivity, quality, collaboration, and delivery predictability.
- Promote a collaborative, high-trust team culture that encourages transparency, knowledge sharing, cross-functional support, and constructive conflict resolution.
- Work across teams to identify dependencies, improve information flow, coordinate inter-team commitments, and support alignment across multiple work streams.
- Prepare timely, data-driven reporting on sprint progress, backlog health, work assignments, delivery velocity, capacity, risks, defects, impediments, and open items to support scaled Agile reporting, continuous improvement, and decision making.
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline, or an equivalent combination of education and experience.
- Recognized Agile certification, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent, is considered a strong asset.
- Proven experience as a Scrum Master in an IT delivery environment, including successful delivery of complex initiatives across multiple concurrent project or product assignments.
- Strong working knowledge of Agile and Scrum practices, scaled Agile delivery models, backlog management, sprint execution, dependency management, and continuous improvement techniques.
- Hands-on experience with Jira, Confluence, Microsoft Office, and related collaboration, planning, and reporting tools.
- Excellent verbal and written communication skills, with the ability to translate complex technical information for both technical and non-technical stakeholders.
- Strong facilitation, presentation, negotiation, and conflict-resolution skills, with the ability to influence without direct authority.
- Demonstrated servant leadership skills, with the ability to motivate, coach, and support cross-functional teams in a dynamic delivery environment.
- Strong analytical and problem-solving skills, with the ability to identify risks, resolve delivery issues, and recommend practical solutions.
- Exceptional time management and organizational skills, with the ability to prioritize competing demands, meet deadlines, and support multiple teams or initiatives simultaneously.
- Ability to adapt to changing priorities, requirements, and business needs while demonstrating flexibility, resilience, and sound judgment in a fast-paced environment.
The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods program (CGP).
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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