Security Ambassador - Mount Sinai Hospital

Paladin Security is Hiring a Security Ambassador!

Location: Toronto, ON

Pay & Schedule: $27.05/hour | Full-Time | 12-hour Continental Rotation (0700–1900 / 1900–0700)

About the Role:

Join Paladin Security as a Security Ambassador at Mount Sinai Hospital, where you will play an integral role in ensuring a safe and supportive environment for patients, staff, and visitors. Working within the Emergency Department, you will take a proactive approach to identify and de-escalate potentially violent situations before they arise, fostering a positive safety culture across the facility.

This position is ideal for those who have a background in security, healthcare, or social services and possess excellent interpersonal and conflict management skills.

Key Responsibilities:

• Actively patrol the Emergency Department and waiting areas to identify early signs of agitation and intervene before escalation.
• Engage respectfully with patients, visitors, and staff to alleviate anxiety and promote a positive environment.
• Use verbal de-escalation and supportive communication techniques to diffuse tense situations.
• Collaborate closely with hospital teams including Triage, Nursing, Mental Health, and Security staff.
• Serve as a liaison between hospital staff and emergency responders during incidents.
• Monitor and document activity within the emergency department, including hourly census counts.
• Observe and report any visible health or safety concerns to clinical staff immediately.
• Participate in multidisciplinary team briefings and contribute to patient behavior management planning.
• Maintain awareness of available support resources and coordinate their use appropriately.

Training & Certification:

Successful candidates will attend mandatory 4-day, in-class certification training for MOAB (Management of Aggressive Behavior) and Use of Force at the Etobicoke office.

Must-Have Qualifications:

• Legally authorized to work in Canada full-time.
• Valid Ontario Security License.
• Valid First Aid & CPR – Level C (from a WSIB-approved vendor).
• Proof of COVID-19 vaccination (two doses).
• Immunization records: Measles, Mumps, Rubella, Varicella, and two-step TB skin test.
• Education or experience in Social Service Work or a related field.

Nice-to-Have Qualifications:

• Strong judgment and interpersonal skills to manage aggressive or inappropriate behavior.
• Empathetic communication style in high-stress environments.
• Knowledge of applicable legislation, including the Criminal Code of Canada.
• Physical ability to perform the duties required in a hospital environment.

• Health Care
• Dental Coverage
• Overtime Pay (Averaging Agreement)
• Growth Opportunities
• Comprehensive Training

About Paladin Security:

Paladin Security is one of Canada’s leading security providers, known for excellence in healthcare protection and customer-focused service. Our mission is to make the world a safer and friendlier place by investing in our people through extensive training, advancement opportunities, and a culture of respect and teamwork.

Join us and take pride in protecting one of Toronto’s most respected medical institutions while making a real difference in your community.