Security Analyst

Accurate Network Services Inc. is on the hunt for a top-notch Security Analyst to join our team!

The person who holds this role is the voice at the end of the line providing awesome (not to mention critical!) customer support. As the core of the Accurate Security Desk, we count on you to create an incredible customer experience by troubleshooting the security issues that arise in a timely and effective manner. This includes advising our clients on the best practices to keep their information secure!

As a Security Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and we’ll provide ample training on how the mechanics of the system work.

This is a full-time position (weekdays from 8:00 am to 4:30 pm) with some after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however there may be occasional onsite work at our client’s locations.

Key Accountabilities

Security Monitoring, Incident Handling, and Ticket Queue Management

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  • Perform real-time monitoring of alerts, logs, and events from security platforms (EDR, firewalls, SIEM, email security, etc.).
  
  
  • Conduct initial investigation, triage, and classification of suspicious activity.
  
  
  • Execute hands-on containment steps such as isolating endpoints, blocking indicators of compromise, disabling accounts, or applying emergency policy changes.
  
  
  • Manage and prioritize the security ticket queue, ensuring timely response, follow-up, and closure of all incoming security-related tickets.
  
  
  • Maintain consistent communication and updates within tickets to ensure stakeholders and internal teams have clear visibility.
  
  
  
  

Security Tools Operation & Enforcement (In Collaboration with the Centralized Services Administrator) 

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  • Work closely with the Centralized Services Administrator to fine-tune and optimize security tooling.
  
  
  • Validate that deployed configurations function as expected and provide feedback for adjustments.
  
  
  • Perform regular operational checks to confirm tools are healthy, reporting correctly, and enforcing policy as expected.
  
  
  • Identify misconfigurations or anomalies during daily operations and collaborate with the Centralized Services Administrator to correct them.
  
  
  
  

User Support & Security Awareness Reinforcement 

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   • Provide practical, responsive support to users regarding security-related inquiries or ticketed issues.
   
   
   • Support phishing simulations by assisting with setup, monitoring, and follow-up steps.
   
   
   • Reinforce secure behavior during daily interactions, focusing on practical habits
   
   
   
   

Documentation, Runbook Execution & Process Accuracy

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  • Maintain up-to-date records of incidents, configuration changes, security settings, and SOPs/runbooks.
  
  
  • Execute established procedures for daily, weekly, and monthly security tasks.
  
  
  • Identify procedural gaps encountered during hands-on work and raise them for improvement.
  
  
  
  

Threat Intelligence Awareness & Continuous Learning

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  • Stay aware of emerging cyber threats, vulnerabilities, attacker techniques, and security news.
  
  
  • Apply relevant intelligence to daily operational work by adjusting detection focus, prioritizing queue items, or improving response steps.
  
  
  • Maintain a commitment to continuous learning through training, certifications, labs, and hands-on experimentation.
  
  
  • Share relevant threat updates or learning insights with the team to strengthen collective preparedness.
  
  
  
  

Qualifications & Experience

• Minimum of 2 years of progressive IT experience supporting in the following areas:
  
  
  
  • Supporting users through remote or deskside IT assistance, with strong troubleshooting ability.
  
  
  • Administering and maintaining Windows 10/11 devices, including patching, configuration, and basic endpoint health checks.
  
  
  • Working with Microsoft 365 and Azure AD environments (user lifecycle tasks, MFA support, mailbox and access troubleshooting, basic identity/security settings).
  
  
  • Understanding essential networking concepts such as DNS, DHCP, VPNs, routing basics, and firewall fundamentals.
  
  
  • Awareness of core cybersecurity principles (threats, vulnerabilities, least privilege, patching importance, configuration baselines).
  
  
  • Familiarity with common security-related tools or activities, such as:
    
    
    
    • Antivirus/EDR usage and basic alert interpretation.
    
    
    • MFA and identity security concepts.
    
    
    • Email protection features (quarantines, phishing indicators, spam filtering).
    
    
    
    
  
  
  
  


• Diploma in IT or related field is considered a strong asset.


• Cybersecurity certifications such as CompTIA Security+, BTL1, CySA+, or equivalent are strongly preferred.

Why Choose Accurate?

• Generous professional development program.


• Active Social Committee with events you can write home about.


• Health Benefits after 3 months of employment.


• Optional Health and Wellness Spending Account.


• Multiple opportunities for growth (we promote based on skill—not tenure or bureaucracy).

About Us

Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. We’ve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 50+ person company we are today. We care a lot about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.

We would like to thank all applicants for applying; however, only those selected will be contacted for an interview.