Senior Account Manager

Job Description: 

Key Responsibilities

• Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant.
• Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders.
• Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities.
• Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps.
• Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption risks early and driving disciplined mitigation plans.
• Partner closely with delivery, product, support, operations, analytics, finance, marketing, and leadership teams to ensure commitments are met, issues are resolved promptly, and the partner experience is coherent.
• Drive strong retention and renewal readiness across the portfolio through proactive stewardship, credible partner engagement, and clear control of risks, dependencies, and service commitments.
• Help partners maximise value from Points at Work through stronger adoption, usage, reporting, promotional activity, campaign planning, and service improvement.
• Identify and progress sensible expansion opportunities within the existing partner base, including wider rollout, increased usage, additional services, or selected cross-sell opportunities.
• Support commercial discussions with partners, including renewals, scope changes, pricing conversations, and contract-related working sessions in conjunction with leadership and relevant functional teams.
• Serve as an escalation point for day-to-day partner issues, helping restore confidence, clarify ownership, and keep actions moving with pace and discipline.
• Raise the standard of partner account management through stronger CRM hygiene, reporting, forecasting, governance cadence, action tracking, and internal visibility.
• Represent the voice of the partner internally, helping influence service improvement, reporting, process design, and the operating model for Points at Work.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.