Senior Analyst, Solutions Enablement

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Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary
The Senior Analyst, Solutions Enablement provides advanced leadership in the delivery, governance, and continuous improvement of business processes and workflows for DAE’s enterprise digital solutions. Operating as a product‑family subject matter expert, the role leads release management, business process discovery, cross‑functional governance, business unit onboarding, and enterprise‑level acceptance for all major information systems programs. 

The Senior Analyst maps business processes to information system capabilities, identifies gaps and risks, develops governance structures, and ensures that digital solutions are delivered in a secure, compliant, and strategically aligned manner. The role leads upgrade cycles, coordinates multi‑unit readiness, and provides structured program updates to business unit leadership. 

This position requires a high degree of independence, technical judgment, and the ability to integrate business, compliance, and technical perspectives into cohesive delivery strategies. The Senior Analyst plays a critical role in ensuring that DAE’s digital ecosystem remains stable, scalable, and aligned with institutional priorities, processes, workflows, and policies. 

Organizational Status
Reports to the Associate Director, Technology Delivery. Works closely with technical architects, UBC IT, Cybersecurity, Privacy, PCI, business units’ leadership, and external vendors. Provides functional leadership to cross‑unit project teams, QA resources, and business stakeholders.  

Work Performed

• Leads release management for all digital solutions and products, ensuring controlled, well‑documented, and risk‑managed deployments 
• Oversees system upgrade cycles, including impact analysis, business readiness, and operational transition 

• Develops and maintains program delivery roadmaps, aligning business priorities with technical capacity and compliance requirements 

• Leads business unit onboarding for new systems, features, and workflows, ensuring adoption and sustained usage 

• Conducts end‑to‑end business process discovery across DAE for information systems 

• Maps processes to information system capabilities, identifying gaps, inefficiencies, and modernization opportunities 

• Produces detailed process documentation, workflow diagrams, and system interaction maps 

• Designs and implements strategic governance structures for business processes and information systems 

• Facilitates cross‑functional governance committees, ensuring alignment across business units, technical teams, and compliance offices 

• Establishes frameworks for decision‑making, prioritization, change control, and operational accountability 

• Develops and maintains risk registers, issue tracking frameworks, and escalation pathways for technology programs 

• Conducts impact assessments for changes affecting privacy, cybersecurity, PCI, or operational continuity 

• Ensures compliance requirements are embedded into delivery processes and documented appropriately 

• Leads User Acceptance (UA) across business units, including planning, coordination, execution, and sign‑off. 

• Provides structured program updates to business unit leadership, summarizing risks, timelines, impacts, and readiness. 

• Supports change management activities, including communication planning, training coordination, and readiness assessments 

• Coordinates with vendors to clarify requirements, validate release impacts, and ensure alignment with governance frameworks 

• Reviews vendor release notes, identifies risks, and recommends adoption strategies 

• Tracks vendor performance issues and escalates as required 

• Produces high‑quality documentation including release notes, process maps, governance frameworks, and operational guides. 

• Ensures documentation meets institutional standards for accessibility, auditability, and compliance.

Consequence of Error/Judgement
Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems and code errors that disrupt the operations of these systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC and DAE. This could adversely impact funding and revenue and the University community, including the large majority of students, faculty and staff. 

Decisions made by the Senior Analyst have a significant impact on DAE’s operational effectiveness, donor experience, data integrity, compliance posture, and institutional reputation. Errors in judgment may result in financial loss, compliance breaches (including PCI), operational disruption, reputational damage, or diminished fundraising outcomes. 

Supervision Received
Works with a high degree of independence under the general direction of the Associate Director, Technology Delivery & Compliance and the leadership. Receives assignments in terms of broad objectives and determines methods, priorities, and analytical approaches. 

Supervision Given
Provides functional leadership to technology delivery project teams, QA resources, and business stakeholders. May supervise the work of coordinators, temporary staff, student employees, or vendor resources. 

Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Demonstrated experience in enterprise technology delivery management, cloud-based solution ecosystems, and complex systems integration 

• Strong knowledge of PCI Compliance requirements and secure payment processing environments 

• Strong knowledge of Information Systems Policies and Compliance for enterprise solution environments 

• Strong knowledge of legislative and institutional compliance requirements 

• Experience with vendor management, terms and conditions oversight, and third-party solution governance 

• Experience with release management, application lifecycle management, and both Agile and Waterfall methodologies 

• Strong analytical, strategic planning, and problem-solving skills 

• Excellent communication, stakeholder engagement, and change leadership capabilities 

• Experience with CRM platforms, fundraising systems, and enterprise level data environments and cloud architecture 

• Advanced experience in technology delivery, release management, or enterprise application ecosystems. 

• Strong understanding of business process analysis, systems mapping, and governance frameworks. 

• Experience with cloud-base architecture, API-driven integrations, and enterprise data environments.

• Knowledge of privacy legislation, cybersecurity controls, and PCI compliance. 

• Demonstrated ability to lead UAT, onboarding, and cross‑functional alignment. 

• Strong communication, facilitation, and stakeholder‑engagement skills. 

• Certifications such as CBAP, PMI‑PBA, PMP, Agile/Scrum, or ITIL are considered assets.