Senior Business Analyst - Insurance

Blanc Labs is a premier partner for global enterprises, leading the way in digitization, automation, and the development of next-generation digital products and services. Our expertise in digital transformation powers businesses to accelerate service delivery, drive customer engagement, and foster growth.

We are looking for a Senior Business Analyst with deep expertise in the Property & Casualty insurance domain, specifically Workers' Compensation, to support the implementation and enhancement of Sapiens CoreSuite Claims and Digital solutions. This role will partner closely with business stakeholders and technology teams to analyze business processes, define functional requirements, and ensure successful delivery of enterprise insurance initiatives.

What You'll Be Doing:

• Partner with business stakeholders to gather, analyze, and document functional and business requirements


• Lead requirements workshops, process mapping sessions, and solution discussions with cross-functional teams


• Analyze current-state business processes and identify opportunities for optimization and system enhancements


• Translate business requirements into detailed functional specifications and user stories for development teams


• Act as the functional Subject Matter Expert (SME) for Sapiens CoreSuite Claims and Digital capabilities


• Collaborate with developers, architects, and QA teams to ensure solutions align with business objectives


• Support configuration, implementation, and enhancement initiatives within the Sapiens CoreSuite platform


• Facilitate stakeholder reviews, solution walkthroughs, and user acceptance activities


• Assist with defect triage, issue resolution, and production support during implementation and post-go-live


• Contribute to test planning, test case review, and User Acceptance Testing (UAT) to validate business requirements.
  
  

What You'll Need to Be Successful:

• Extensive experience as a Business Analyst within the insurance industry


• Strong domain expertise in Workers' Compensation claims and business processes


• Hands-on functional experience with Sapiens CoreSuite, particularly Claims and Digital modules


• Proven ability to elicit, document, and manage complex business and functional requirements


• Experience facilitating workshops and communicating effectively with business and technical stakeholders


• Strong understanding of claims lifecycle, insurance operations, and digital customer journeys


• Experience working in Agile and/or Waterfall delivery environments


• Excellent analytical, problem-solving, and stakeholder management skills


• Exposure to testing activities, including User Acceptance Testing (UAT), test case review, and defect validation (preferred but not a primary focus)

Blanc Labs is enabling a digital future. Headquartered in Toronto, we partner with clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital offerings and bring creative solutions to the market faster. Learn more at www.blanclabs.com. 

Blanc Labs is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.