Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Manager based in Canada.
This role offers the opportunity to become a trusted strategic partner for high-value clients within a fast-growing digital marketing environment.
You will manage complex client relationships and oversee impactful creator marketing programs from strategy through execution.
The position combines account leadership, operational excellence, and growth-focused client advisory.
You will work closely with enterprise customers to understand their objectives, solve challenges, and deliver measurable business outcomes.
Collaborating with cross-functional teams, you will help shape customer experiences and improve processes at scale.
This is an ideal opportunity for a client-focused professional who thrives in a dynamic, innovative, and relationship-driven environment.
Accountabilities:
The Senior Client Success Manager will own strategic client relationships, ensuring successful campaign delivery, strong retention, and long-term account growth. The role requires a balance of operational execution, strategic consulting, and commercial partnership to maximize client value.
- Manage and execute complex creator marketing campaigns for enterprise-level accounts, including campaign planning, creator selection, contracts, content scheduling, performance tracking, and post-campaign analysis.
- Act as a trusted advisor to key client stakeholders, understanding their business objectives, marketing priorities, challenges, and opportunities for improvement.
- Build strong relationships with senior client contacts and support account retention, satisfaction, and expansion initiatives.
- Partner with sales teams to identify and pursue upsell and growth opportunities within existing accounts.
- Own client experience metrics by maintaining responsiveness, professionalism, and accountability throughout all interactions.
- Provide data-driven recommendations and insights to improve campaign performance, customer outcomes, and strategic decision-making.
- Maintain accurate account records, campaign details, and opportunity tracking within internal systems.
- Collaborate with Product, Analytics, Strategy, Media, and other internal teams to resolve issues, improve workflows, and enhance the overall customer experience.
- Identify operational improvements, knowledge gaps, and scalable processes that strengthen client success operations.
- Manage multiple high-priority projects simultaneously while maintaining quality, timelines, and client satisfaction.
Requirements:
The ideal candidate brings strong experience in client success, account management, and digital marketing, with the ability to manage enterprise relationships and deliver measurable results.
- 5+ years of experience in a client-facing role, preferably managing key accounts, enterprise customers, or strategic partnerships.
- Proven experience owning commercial objectives such as retention, account growth, upselling, or revenue expansion.
- Background in digital marketing, creator marketing, influencer marketing, social media, agency environments, or related technology platforms.
- Strong ability to communicate with senior stakeholders and confidently advise clients from marketing specialists to executive-level contacts.
- Experience managing complex projects with multiple stakeholders, deadlines, and business priorities.
- Data-driven mindset with the ability to analyze performance insights and translate findings into actionable recommendations.
- Exceptional organization skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
- Strong problem-solving abilities with a proactive and solutions-oriented approach.
- Excellent written and verbal communication skills, with the ability to build trust and influence decisions.
- Collaborative mindset with a willingness to share knowledge, support teammates, and contribute to continuous improvement.
- Growth-oriented attitude with a commitment to learning and professional development.
Benefits:
- Competitive base salary ranging from $90,000 to $100,000 CAD, with additional compensation opportunities depending on role and location.
- Flexible vacation policy and a focus on employee well-being.
- Comprehensive health, dental, and vision benefits.
- RRSP/401K matching programs.
- Flexible remote work environment with opportunities for team gatherings and working hubs.
- Learning and development budget to support career growth.
- Opportunities for meaningful career progression within a fast-growing organization.
- Team events, offsites, and opportunities to connect with colleagues remotely and in person.
- Inclusive workplace culture focused on collaboration, innovation, and empowerment.
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