This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Consultant – Conversational Design based in Canada.

This role sits at the intersection of customer experience strategy, conversational AI, and UX writing, where you will design the voice and personality of intelligent virtual assistants used by enterprise clients. You will shape end-to-end conversational flows that ensure digital interactions feel natural, intuitive, and human-like across AI-powered customer journeys. Acting as both a strategic advisor and hands-on designer, you will translate business needs into structured dialogue systems that enhance customer satisfaction and operational efficiency. You will collaborate closely with AI engineers, CX strategists, and client stakeholders to deliver high-quality conversational experiences. The role requires strong creative thinking combined with analytical rigor to continuously refine and optimize AI-driven interactions. This is a remote opportunity within a fast-evolving digital consulting environment focused on customer experience transformation. Your work will directly influence how end-users engage with next-generation AI assistants at scale.

Accountabilities:

Serve as a trusted advisor to enterprise clients, guiding conversational AI strategy, customer experience design, and best practices in virtual assistant development.

Design end-to-end conversational flows, scripts, and journey storyboards that define how users interact with intelligent virtual assistants across multiple channels.

Define and shape bot personality, tone of voice, and interaction design to ensure alignment with brand identity and user expectations.

Collaborate with AI engineers and technical teams to train, refine, and optimize conversational models before and after deployment.

Lead client presentations and workshops, clearly communicating design decisions, journey maps, and experience strategies.

Analyze qualitative and quantitative performance data from conversational systems to identify improvement opportunities and optimize user engagement.

Maintain strong awareness of client business goals, ensuring all design recommendations align with operational and strategic objectives.

Contribute to the development of reusable frameworks, design standards, and methodologies for conversational design excellence.

Support cross-functional collaboration and contribute to thought leadership in conversational AI and customer experience innovation.

Requirements:

3+ years of experience in consulting, customer experience design, UX writing, or conversational design, ideally in enterprise environments.

2+ years of experience working with AI technologies such as natural language processing, generative AI, or speech-based systems.

Strong skills in UX writing, microcopy, linguistics, or designing content for AI-driven systems.

Experience applying user-centered design principles, journey mapping, and user research methodologies.

Ability to design conversational flows, personas, and interaction models that create natural and engaging user experiences.

Strong communication and presentation skills with experience working directly with clients and stakeholders.

Proficiency with design and collaboration tools such as Miro, Lucidchart, or similar platforms.

Ability to interpret data and translate performance insights into actionable design improvements.

Preferred: experience with audio production, cross-functional consulting teams, or enterprise CX platforms.

Bachelor’s degree in a relevant field or equivalent professional experience.

Benefits:

Competitive salary aligned with experience and market standards

Fully remote role within Canada with flexible working arrangements

Opportunity to work on cutting-edge conversational AI and CX transformation projects

Exposure to enterprise clients and large-scale digital experience programs

Collaborative, innovation-driven consulting environment

Career development and learning opportunities in AI, UX, and customer experience design

Inclusive and people-first culture focused on professional growth and creativity.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Customer Experience Consultant - Conversational Design

Job Description - Senior Customer Experience Consultant - Conversational Design

Accountabilities:

Requirements:

Benefits:

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