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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Consultant (Automotive Fixed Ops) based in Canada.
This role sits at the intersection of automotive retail expertise and advanced SaaS-driven transformation, focusing on helping dealerships unlock the full value of modern DMS and fixed operations platforms. You will act as a trusted advisor to dealership leaders, translating operational data into clear performance insights and actionable improvement roadmaps. The work is highly consultative, requiring deep industry credibility and the ability to influence senior stakeholders in high-stakes environments. You will partner closely with internal customer success and product teams to ensure platform adoption, optimization, and measurable business outcomes. This is a field-facing, strategic role where your dealership knowledge directly shapes customer performance and long-term success. The environment is fast-moving, collaborative, and grounded in continuous improvement and data-driven decision-making.
Accountabilities
In this role, you will serve as a domain expert guiding dealership transformation and platform adoption across fixed operations environments. Your responsibilities include:
- Conducting in-depth dealership performance assessments to identify operational gaps and maturity levels across fixed ops functions
- Developing and owning account-level improvement roadmaps that drive measurable adoption and business performance gains
- Translating platform usage data into actionable insights, recommendations, and structured change plans for dealership leadership
- Leading consultative engagements including workflow redesign, value reviews, and strategic advisory sessions with senior stakeholders
- Acting as the escalation point for complex product and operational questions requiring deep DMS and dealership expertise
- Designing and delivering scalable enablement programs such as workshops, cohort sessions, and best-practice clinics
- Contributing to playbooks and methodologies that standardize and scale customer value delivery across teams
Requirements
The ideal candidate brings deep hands-on automotive dealership experience combined with strong advisory and consulting capabilities. You will have:
- Significant experience in automotive dealership operations (e.g., fixed ops leadership, GM, controller, or department head roles)
- Strong understanding of dealership workflows across service, parts, and related fixed operations functions
- Hands-on experience with DMS platforms and dealership technology ecosystems
- Ability to translate complex operational data into clear business insights and actionable recommendations
- Proven capability in leading executive-level conversations with dealership principals and senior management
- Strong consultative, diagnostic, and problem-solving mindset with structured thinking
- Excellent communication and stakeholder management skills in high-trust environments
- Experience in customer success, consulting, or SaaS/automotive technology environments is a strong advantage
- Willingness to travel as required to support customer engagements
Benefits
- Competitive compensation with performance-based incentives
- Equity opportunities in a high-growth technology company
- Comprehensive medical, dental, and vision coverage
- Remote-first flexibility within Canada
- Opportunity to work with cutting-edge automotive retail technology and innovation
- Strong focus on professional growth, learning, and career advancement
- Collaborative, transparent, and high-performance culture
- Direct impact on dealership performance and customer success outcomes
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