Senior Customer Success Consultant (Automotive Fixed Ops) - Canada

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Role

The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.

What You Will Do

Dealership Engagement

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement


• Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes


• Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations


• Identify and interpret industry metrics as value realization evidence

Consultative Engagement

• Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda


• Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses


• Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly


• Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery

Platform Expertise and Scalable Delivery

• Maintain current mastery of the Tekion platform across all relevant modules


• Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function


• Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model


• Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

What You Will Bring

Non-Negotiable

• Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions


• The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know


• Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains


• Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action


• Ability to travel up to 50% by plane/car

Strong Preference

• Prior experience with Tekion or a comparable DMS at an administrative or power user level


• Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment


• Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI


• Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree

Perks & Benefits 

• Competitive compensation and generous stock options    


• 100% employer-paid top-of-the-line medical, dental and vision coverage   


• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper     


• Work on the latest and coolest technologies – everything is home-grown and built ground-up    


• A dynamic work environment with a strong sense of community and collaboration    


• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy    


• Exciting opportunities for career growth and development    

Current Tekion Employees – Please apply via Greenhouse Internal Job Board 

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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