Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Value Architect based in Canada.
This role is a highly specialized, domain-led advisory position focused on unlocking measurable value within automotive dealership operations. You will act as the product and operational authority inside customer engagements, translating platform usage and performance data into clear diagnostic insights and actionable transformation roadmaps. Working at the intersection of consulting, dealership operations, and SaaS platform expertise, you will guide customers through complex change initiatives that improve adoption, efficiency, and business outcomes. You will partner closely with customer success leaders to ensure value realization is not only understood but actively executed across dealership teams. The environment is fast-paced, highly collaborative, and deeply analytical, requiring both operational credibility and structured problem-solving. This is a high-impact role where your expertise directly shapes customer performance and long-term platform success.
Accountabilities:
- Own dealership performance diagnostics using structured maturity frameworks, identifying operational gaps and translating findings into clear, prioritized improvement roadmaps.
- Serve as the primary product and operational expert within customer engagements, providing deep platform guidance and resolving complex workflow and adoption challenges.
- Partner with customer success managers to integrate diagnostic insights into value plans, executive reviews, and long-term customer success strategies.
- Lead structured consultative sessions, including workflow redesigns, performance reviews, and change management discussions with dealership leadership teams.
- Develop scalable enablement programs such as workshops, clinics, and cohort training sessions to expand impact beyond individual engagements.
- Contribute to best-practice development by codifying field learnings into repeatable methodologies and playbooks.
- Act as an escalation point for advanced platform and operational questions requiring deep domain and product expertise.
Requirements:
- Extensive hands-on experience in automotive dealership operations (e.g., GM, controller, service/parts leader, or similar role with full operational accountability).
- Strong working knowledge of dealership management systems (DMS) and automotive retail workflows, with the ability to immediately engage credibly with operators.
- Proven ability to diagnose complex operational problems and translate them into structured recommendations and execution plans.
- Experience in consultative, advisory, or customer-facing roles within SaaS, automotive technology, or professional services environments.
- Strong communication and facilitation skills, particularly in high-stakes, executive-level conversations.
- Ability to interpret operational data and translate it into business outcomes and performance insights.
- Comfort working in fast-paced, travel-intensive environments with multiple concurrent customer engagements.
- Familiarity with analytics or BI tools is a plus, along with experience in dealership systems and workflows across multiple departments.
Benefits:
- Competitive compensation with bonus opportunities and equity participation
- Comprehensive health, dental, and vision insurance coverage
- Remote-friendly work environment with flexibility and autonomy
- Opportunity to work in a high-growth, innovative automotive technology environment
- Strong career development and internal mobility opportunities
- Collaborative, transparent culture focused on impact and continuous improvement
- Exposure to cutting-edge automotive retail transformation initiatives
- Travel opportunities to engage directly with dealership partners
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