Senior data analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you have passion for data and solving complex business problems? Do you like making an impact on the business around you? If so, our Senior Data Analyst role is the right fit for you!

The Growth and Performance Marketing team within Sun Life’s Client Experience Office (CXO) has embarked on a major transformation. As part of this transformation, we are continuously launching and testing new ideas, platforms, and solutions to generate new leads and identify opportunities for existing clients and group members.

As a senior data analyst on the Client Acquisition Analytics team, you will be part of a large analytics community and will be focused within the Growth and Performance Marketing business helping the team by, but not limited to, mining data for business insights, analyzing and interpreting trends using statistical tools and techniques, reporting on business performance, and triaging code and data-related issues.

You will be supporting several key initiatives that are tied to our vision of growing our client base, improving advisor lead conversion, supporting the Head Office lead Evolution program, monitoring of our key performance indicators and championing the Retail Leads Data Modernization.

To achieve this, we will be leveraging many systems across Sunlife, gathering requirements, engaging with subject matter experts, and creating reporting. All of this is to be able to tell the story of our clients’ journeys and gather insights to improve their experience.

What will you do?

• Work closely with business partners to identify complex business problems to solve and provide data driven solutions.
• Analytic work from requirements specification, data gathering, analysis to presentations in order to solve business problems.
• Work with stakeholders across Sun Life as a subject matter expert in the prospect, client, and advisor data
• Ongoing support to uncover opportunities that will drive incremental sales.
• Develop metrics and KPIs to measure the performance of analytical and data products in the overall portfolio.
• Provide support for annual business plan, monthly sales forecast, and insight analysis.
• Operationalize reporting processes and synthesize key metrics into impactful and insightful dashboards to monitor and assess the success of the business initiatives/performance.
• Perform reporting automation, self-serve analytics enablement, and promote the culture of analytics-driven decision making.

What do you need to succeed?

• 5 + years experience working with data (i.e., quantitative analysis experience, including handling, manipulating, and analyzing data, hypothesis testing, data modelling and data visualization)
• 5 + years experience with SQL. Comfortable writing accurate, efficient, but complex SQL queries to extract and integrate data from multiple database sources.
• Experience of working with AWS data toolsets (eg: Glue, Redshift, SageMaker etc.) and knowledge of using Python/Pyspark
• Experience using oral and written storytelling to share data driven insights in a clear, succinct manner.
• Strong partnering approach with a commitment to meeting business partners' unique needs and expectations.
• In-depth prioritization, planning, and change management skills to stay within time/scope of a task in a fast-paced environment.
• Comfortable learning new applications and processes quickly with minimal direction
• Ability to document work.

What will be nice to have?

• 2 years+ experience in Data visualization / dashboarding with Tableau or equivalent
• Understanding of predictive and prescriptive techniques (i.e., regression, decision trees, forecasting etc.)
• Experience in Salesforce
• MSc preferably in a statistical, mathematical, or technical field (i.e., computer science)
• Additional statistical programming languages (i.e SAS/R)
• Advanced user of MS Excel and MS Access

Unique Requirement?

• The candidate selected for this role is required to attain Canadian Reliability Security Clearance (administered by submitting fingerprints to the RCMP, who then conduct min. 5 year history checks)
• To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work Canada
• Recognized in 2023 with the Most Trusted Executive team by Great Place to Work Canada.
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.
• Flexible hybrid work model including work-from-home if you prefer.
• Care Days are available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• An environment of continuous learning and improvement with a friendly, collaborative and inclusive culture.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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