Senior Desktop Analyst

Are you someone with a strong background in IT and a talent for solving complex technical problems? We are seeking a Senior Desktop Analyst to join our team and provide top-tier support for our desktop infrastructure. If you are passionate about improving user experiences and thrive in a fast-paced environment, we want you to join our dynamic team.

Position Type: Regular

Location: Any NBCC's campus location

Salary Range: $73,372 to $88,660 per annum

Education:

• Diploma/Degree in Computer Science, Information Technology and/or a related discipline.

Technical Skills:

• Experience with business analysis and system requirements processes.
• Experience with technologies such as: Microsoft Intune (including but not limited to Windows Autopilot, streamlining device provisioning, deployment processes and ensuring compliance), Microsoft Defender (high level), Office 365 Applications, Azure Active Directory, SCCM, LAPS, Apple IOS, Android OS, Windows and Apple Operating Systems, Bitlocker, Networking concepts, PowerShell scripting and automation.
• Strong understanding of digital workplace technologies (hardware, software, services and SaaS tools).
• Working knowledge of managing digital workplace tools, configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services.
• Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.)
• Experience with the user acceptance testing cycle.
• Experience troubleshooting across the MS technology stack.
• Experience implementing continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity.
• Experience with standard IT operations frameworks (e.g., ITIL).

Professional Skills:

• Passionate about digital employee experience, with an awareness of the latest digital trends.
• Analytical, detailed oriented and well-organized
• Ability to work independently and in a team setting
• Must be self-directed and be able to manage competing priorities
• Must be professional, well spoken, and able to interact with customers at all levels
• Analytical, detailed oriented and well-organized. Combine and organize information into meaningful patterns; identify underlying relationships, causes and effects; and combine pieces of information to form conclusions or general rules.
• Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels.
• Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
• Continuous learner. Maintain an unrelenting focus on personal development to elevate professional knowledge and skill.
• Ability to work independently and in a team setting.
• Must be self-directed and be able to manage competing priorities

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

Reporting to the Manager of IT Services & Training, the Senior Desktop Analyst develops and enhances support methods, keeps up with methodologies and technologies in order to deliver superior support to the lines of business and participates and contributes in team projects that enhances the quality of Service Desk support.

In this role you will:

• Define, implement, manage and continuously improve digital workplace technologies.
• Participate in the planning, building and implementation of systems, upgrades and enhancements. Accountable for the maintaining and supporting of these systems, including troubleshooting and issue resolution.
• Work with the Infrastructure and Application Services teams to ensure that the enterprise solutions are being supported and leveraged.
• Oversee endpoint management and patching to ensure security and availability, while minimizing the potential impact on employee experience. Address security threats and system outages.
• Plan, design and implement architecture for new features, initiatives or modules, meeting IT standards and guidelines.
• Provide estimates of effort required for solution enhancement requests.
• Identify any solution gaps and preparing/proposing options.
• Working with project teams and business units to analyze business needs, then recommending and developing solutions to address their business challenges.
• Documenting the results of the analysis in an appropriate format including business rules and workflow descriptions.
• Working with the various stakeholders (Infrastructure Team, Application Team, Academic and Administrative Teams, other development teams) to ensure successful implementation; and responding to stakeholders' inquiries about system behaviors, investigating reported issues, and communicating system issues to stakeholders.

• A culture that is focused on nurturing a sense of belonging for all employees.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement Programs (Employee: Tuition Reimbursement Program AND Family: Tuition Reduction Benefit - Spouse and Children).

This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Information Technology collective agreement for the College.

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application, with a resume, online by July 1, 2024. All applications will be acknowledged upon receipt.