Senior Director, Business Solutions, Technology & Operations

Lead Transformation. Enable Innovation. Drive Business
Performance.

Our client, a well -established and highly respected
insurance organization, is seeking an experienced Senior Director,
Technology & Operations (Business Solutions) to play a critical
leadership role in shaping the future of the business.

This position offers a unique opportunity to influence
enterprise -wide strategy, operational effectiveness, digital transformation,
cybersecurity, AI adoption, and business technology initiatives. Reporting to
executive leadership, you will serve as the bridge between business operations
and technology, ensuring solutions support organizational growth, efficiency,
innovation, and exceptional customer experiences.

This role is ideal for a collaborative leader who combines
strong business acumen with technology expertise and thrives in an environment
where relationship building, coaching, and cross -functional leadership are
essential.

What You'll Do

Strategic Leadership & Business Transformation

• Partner with executive
  leadership to align technology and operational initiatives with business
  goals.
  
• Drive enterprise -wide
  transformation initiatives that improve efficiency, scalability, and
  business performance.
  
• Identify opportunities
  to leverage emerging technologies, including Artificial Intelligence and
  Microsoft Copilot, to enhance productivity and decision -making.
  
• Serve as a trusted
  advisor to senior stakeholders, providing strategic recommendations on
  technology investments and operational improvements.
  
• Champion a culture of
  innovation, collaboration, accountability, and continuous improvement.
  

Technology & Business Solutions

• Lead the delivery and
  ongoing enhancement of business applications, digital platforms, websites,
  and operational systems.
  
• Oversee application
  development initiatives, integrations, and enhancements that support
  business growth and customer experience objectives.
  
• Manage API strategies
  and third -party software integrations to ensure seamless connectivity
  across systems.
  
• Provide oversight of
  SharePoint and collaboration platforms to improve knowledge sharing and
  operational efficiency.
  
• Evaluate emerging
  technologies and recommend solutions that create measurable business
  value.
  

Cybersecurity, Risk & Governance

• Collaborate with
  internal and external partners to strengthen cybersecurity controls and
  best practices.
  
• Ensure technology
  solutions meet regulatory, compliance, security, and risk management
  requirements.
  
• Support business
  continuity, data protection, and governance initiatives across the
  organization.
  

Project Management & Operational Excellence

• Lead strategic projects
  and enterprise initiatives from concept through implementation.
  
• Oversee project
  governance, prioritization, resource planning, budgeting, and execution.
  
• Drive continuous
  improvement initiatives across departments and functional areas.
  
• Establish and promote
  best practices in project management, change management, business
  analysis, and solution delivery.
  

Vendor & Partner Management

• Manage relationships
  with external vendors, consultants, software providers, and strategic
  partners.
  
• Lead contract
  negotiations, service -level agreements, and vendor performance management.
  
• Ensure third -party
  partners deliver value, innovation, security, and operational excellence.
  

Leadership, Coaching & Team Development

• Lead, mentor, coach, and
  develop a high -performing team of business analysts, project managers, and
  technology professionals.
  
• Conduct performance
  reviews, establish development plans, and support employee growth and
  succession planning.
  
• Foster a collaborative,
  open, and engaging environment that encourages teamwork and innovation.
  
• Build strong
  partnerships across functional areas to ensure alignment and successful
  execution of strategic initiatives.
  
• Act as a visible and
  approachable leader who inspires trust, accountability, and results.
  

Requirements

Experience & Qualifications

• University degree in
  Business, Information Technology, Computer Science, or a related
  discipline.
  
• 10+ years of progressive
  leadership experience in technology, operations, business solutions,
  digital transformation, or project management.
  
• Experience leading
  enterprise -wide initiatives within insurance, financial services, or other
  highly regulated industries.
  
• Strong understanding of:
  
• Business applications
  and software development
  
• Website and digital
  platform management
  
• APIs and third -party
  system integrations
  
• Microsoft SharePoint
  and collaboration technologies
  
• Artificial Intelligence
  tools, including Microsoft Copilot and related productivity solutions
  
• Cybersecurity
  principles, governance, and risk management
  
• Demonstrated success
  leading cross -functional teams and complex organizational initiatives.
  
• Strong vendor management
  and contract negotiation experience.
  
• Experience with Agile,
  Lean, Continuous Improvement, or related methodologies is considered an
  asset.
  

Benefits

This is a highly visible leadership position offering the
opportunity to influence strategy, modernize operations, drive technology
adoption, and make a lasting impact on a growing and respected organization.