Senior Healthcare Solutions & Advisory Lead

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look.  We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.

About the Role:

Charter is seeking a senior Healthcare Solutions & Advisory Lead to support the growth and execution of our healthcare advisory and consultancy services. This role operates at the intersection of business strategy, clinical workflows, and enabling technology. The successful candidate will lead client-facing discovery and advisory engagements across complex healthcare and public-sector environments, translating organizational objectives into structured, implementation-ready solution pathways.

 
Working closely with healthcare leadership, sales, engineering, and service delivery teams, you will guide structured workshops, develop executive-level assessments and roadmaps, and ensure clear progression from strategic intent to execution-ready programs.

 
The ideal candidate brings experience operating within complex, regulated healthcare environments and is comfortable engaging executive, clinical, and operational stakeholders. You combine structured analytical thinking with strong facilitation skills and the ability to bring clarity to ambiguity.

Responsibilities 

• Lead engagement with healthcare and public-sector clients to understand business, clinical, and operational objectives and associated capital planning priorities


• Lead and facilitate structured discovery activities including workshops, interviews, and requirements analysis


• Translate complex client needs into clear, decision-ready advisory outputs and solution approaches that align to sequenced, multi-domain investment roadmaps • Lead and support solution development and positioning in collaboration with advisory, sales, engineering, and service delivery teams


• Lead and contribute to proposals, Statements of Work, and client-facing solution documentation


• Ensure clear progression from client intent through to execution-ready solutions


• Conduct and support assessments, maturity evaluations, and roadmap development exercises


• Provide senior-level guidance on governance, privacy, security, and regulatory considerations relevant to healthcare environments
  


• Support smooth transition from advisory and pre-sales engagements into delivery through high quality documentation and knowledge transfer


• Maintain and grow trusted relationships with client stakeholders across IT, clinical, and operational domains
  


• Develop and maintain executive-grade client deliverables including assessments, executive summaries, and decision records suitable for senior leadership and board-level review where appropriate
  
  

Required Qualifications and Experience:

• Bachelor’s degree in Business, Commerce, Health Informatics, Information Systems, or a related discipline, or an equivalent combination of education and experience


• Seven or more years of experience in healthcare IT, advisory, consultancy, or public-sector technology environments within complex, multi-stakeholder healthcare or regulated settings


• Demonstrated experience operating at the intersection of business, clinical, and technical perspectives


• Experience working within healthcare or other regulated environments, and familiarity with healthcare privacy, security, and regulatory requirements


• Background in solution architecture, enterprise advisory, business analysis, informatics, or consulting roles


• Proven experience supporting complex, multi-stakeholder engagements with senior audiences


• Experience working in or alongside advisory firms, value-added resellers, systems integrators, managed service providers, or consultancies is considered a strong asset


• Commitment to ongoing professional development and continuous learning

Knowledge, Skills, and Abilities

• Strong ability to translate ambiguity and complexity into clear, decision-ready guidance


• Excellent stakeholder engagement, facilitation, and executive-level communication skills


• Demonstrated understanding of healthcare operational environments and constraints


• Ability to balance strategic thinking with pragmatic execution considerations


• Strong analytical, documentation, and presentation skills suitable for executive audiences
  


• Ability to manage multiple concurrent advisory engagements and priorities
  


• High degree of professionalism, discretion, and sound judgment


• Proficiency with Microsoft Office tools including Word, Excel, PowerPoint, and Visio


• Excellent verbal and written communication skills across technical, clinical, and executive audiences

Working Conditions:

• Hybrid work model


• Travel may be required


• Comprehensive benefits package with profit sharing

If you think that you are a good fit, please apply - we look forward to hearing from you!

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups that have been historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and/or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to people @charter.ca