Senior Human Resources Generalist (Calgary South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Senior Human Resources Generalist, reporting to the Human Resources Director, you will play a key role in supporting day-to-day HR operations across our multi-location organization. This position is responsible for coordinating the employee life cycle, managing employee relations matters, administering leaves and disability processes, and supporting benefits and compliance activities.

This role serves as a senior operational resource within Human Resources, helping ensure continuity, consistency, and timely resolution of employee matters across locations while working within established policies and practices.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• Staff incentives and rewards
• Employee discounts 

What you’ll be doing:

• Support Employee Relations and Investigations:
  Manage employee concerns, assist with workplace investigations, and guide managers on performance management and progressive discipline.
• Administer Leaves, Disability, and Return-to-Work:
  Coordinate leave of absence processes, disability claims, and modified return-to-work plans in collaboration with employees, leaders, and external providers.
• Coordinate Benefits Administration:
  Support day-to-day benefits processes, resolve escalated inquiries, and assist with enrollments and employee communication.
• Ensure Compliance and Accurate Records:
  Maintain compliant HR documentation and ensure alignment with employment standards, human rights legislation, and company policy.
• Provide Operational HR Support Across Locations:
  Deliver consistent HR guidance, support HR programs and reporting, and contribute to continuity within the HR function.

What you need to be successful:

• Progressive HR Experience:
  Approximately 7–10 years of Human Resources experience in a generalist or operational HR role.
• Employee Relations and Leave Management Expertise:
  Strong practical experience managing employee relations matters, disability and leave administration, and compliance requirements.
• Legislative Knowledge:
  Working knowledge of Alberta and Saskatchewan employment standards and human rights legislation.
• Professional Judgment and Confidentiality:
  Ability to manage sensitive situations with discretion, sound judgment, and professionalism.
• Communication and Organizational Skills:
  Strong interpersonal, problem-solving, and time-management abilities with the capacity to work independently and collaboratively.

• Professional Designation:
  CPHR designation or active pursuit is considered an asset.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.