Senior Implementation Manager

• Lead end-to-end implementation of enterprise SaaS solutions, including complex and phased rollout programs.


• Own project delivery across discovery, planning, configuration, integration, testing, training, go-live, stabilization, and transition phases.


• Build and manage detailed project plans, governance structures, timelines, milestones, risks, dependencies, and decision logs.


• Facilitate workshops and working sessions with customers to define scope, requirements, success criteria, and implementation approach.


• Act as the primary implementation contact for enterprise customers, managing relationships across executive, technical, and operational stakeholders.


• Coordinate cross-functional internal teams to ensure alignment and execution against customer delivery plans.


• Guide customers through change, ambiguity, and competing priorities while maintaining clarity, structure, and momentum.


• Partner with Sales and Customer Success teams to ensure continuity from pre-sale through post-launch value realization.


• Manage scope discipline, identifying out-of-scope work, change requests, and delivery risks early and proactively.


• Oversee adoption readiness activities including training, enablement, and transition to long-term support teams.


• Proactively manage risks, escalations, and dependencies to protect timelines, quality, and customer outcomes.


• Contribute to continuous improvement of implementation methodologies, tools, and best practices.

Requirements:

• 5–7+ years of experience in SaaS implementation, professional services, consulting, or program/project management roles.


• Proven experience leading complex, enterprise customer implementations with multiple stakeholders and workstreams.


• Strong project management skills, including planning, facilitation, risk management, and executive communication.


• Experience working with technical concepts such as APIs, integrations, SSO, data migration, and system configuration.


• Ability to manage ambiguity and bring structure to complex, evolving customer environments.


• Strong stakeholder management skills with the ability to engage both technical and executive audiences.


• Excellent communication skills, both written and verbal, with a focus on clarity and alignment.


• Experience in B2B SaaS environments; exposure to regulated or enterprise sectors is an asset.


• Ability to balance customer outcomes, delivery quality, and commercial constraints effectively.


• Strong organizational skills with high attention to detail and accountability for outcomes.


• Experience mentoring peers or contributing to team best practices (informal leadership).


• Bachelor’s degree in Business, IT, Engineering, or related field; PMP or similar certification is an asset.

Benefits:

• Competitive salary range aligned with experience ($105,000 – $130,000 CAD).


• Comprehensive health, dental, and vision benefits from day one.


• Remote-first work environment across Canada.


• Flexible time-off and “Cabana Days” for rest and recovery, with customer support expectations when needed.


• Annual wellness allowance and mental health/EAP support.


• RRSP/gratuity matching and employee equity options.


• Strong focus on professional development, coaching, and career growth opportunities.


• Collaborative, inclusive, and high-performance culture with strong leadership support.


• Internet subsidy and additional employee perks supporting remote work.