Senior Insurance Coordinator

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Senior Insurance Coordinator

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $63,600 - $79,500

Reporting to the Manager, Advisory Services, the Senior Insurance Coordinator is responsible for providing advanced client service, application coordination, and sales support to physician members and their families throughout the insurance planning and application process. Acting as a key liaison between clients, Insurance Advisors, insurance carriers, and internal stakeholders, this role supports the successful implementation of insurance recommendations by meeting with clients via Zoom to complete applications, explaining recommendations and underwriting processes, and guiding applicants through complex, often sensitive insurance requirements. The Senior Insurance Coordinator plays a critical role in delivering a positive client experience by building trusted relationships, responding to inquiries with professionalism and empathy, and ensuring clients understand next steps, timelines, and requirements throughout the application process.

The Senior Insurance Coordinator is responsible for coordinating, monitoring, and advancing insurance applications from submission through policy placement, ensuring cases progress efficiently and in accordance with service standards and advisor recommendations. This role proactively follows up with insurers, clients, and stakeholders to resolve issues, obtain outstanding documentation, and prevent delays. In addition, the role supports business development activities by promoting insurance services, engaging with physician members, and encouraging appointments with Insurance Advisors. Success in this role requires strong relationship management, attention to detail, sales and service orientation, and the ability to communicate complex insurance concepts with confidence, diplomacy, and tact while maintaining a high standard of client care and operational excellence.

There may be some availability requirements for this role outside of Doctors of BC business hours.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.


• Systemically analyzes relationships between different information sources and apparently independent problems and issues.


• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface.


• Translates analytical reports into management presentations, and provides guidance to resolve issues.


• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

 Building Relationships (A):

• Maintains effective communication and collaborates significantly with peers organization-wide


• Shares ideas, issues, and opportunities with members of personal network and maintains relationships with relevant professional groups and organizations.


• Sets objectives necessary for obtaining feedback and assistance.


• Seeks referrals from others with relevant expertise and influence.

 Communication For Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving, planning and consensus with business partners.


• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.


• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

 Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.


• Proactively anticipates and prevents problems.


• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.


• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.


• Reviews department’s progress against established goals, objectives, service level targets, and project


• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.


• Maintains a proactive work review and approval process prior to assignment completion.


• Solicits internal and external customer evaluation of performance and devises measures for

 Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• One year of experience in financial/insurance marketing assistant or sales role, or equivalent. 


• Knowledge of individual life insurance and living benefits; able to explain advisor recommendations and solutions.


• Must be licensed to sell Life and Accident & Sickness insurance in BC; CHS, GBA, CFP or CLU designations are an asset.


• Excellent communication skills,


• Excellent interpersonal skills with demonstrated ability to collaborate effectively with peers and multiple partner groups, accessing guidance only when critically required.


• Excellent time management and organizational skills, and a strong track record of balancing priorities and meeting multiple deadlines.


• Excellent problem-solving and analytical skills.


• Ability to work well independently and as part of a team.


• Demonstrated proficiency with web-based applications, such as Insurance Carrier e-application and advisor portal sites.


• Experience with CRM Salesforce is an asset.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+. 

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.