Senior Manager, Assisted Living (2025-321-CC)

• Contributes to the strategic planning of the Unit by identifying areas of strength and risk and proposes ideas to Senior Leadership to align with the overall strategic priorities of the organization.
• Responsible for operationalizing the strategic planning, annual program planning and evaluation, to ensure the strategic unit directions and objectives are achieved.
• Collaborate with internal and external stakeholders to develop and operationalize innovative solutions to system service needs and position WoodGreen as a service provider of choice.
• Ensure that program and services meet existing and emerging needs and are responsive to funding opportunities.
• Strengthen and maintain strategic partnerships with health care organizations, community-based agencies, and other relevant stakeholders to support integrated and equitable service delivery.
• In partnership, with Director, develop a staffing model to ensure high level of service delivery.
• Coach, train, supervise and manage staff performance, both directly and indirectly through a group of Supervisors.
• Assess the skills and training needs of the staff team, identify gaps and future needs and develop strategies at a Unit level.
• Develop, implement and monitor standard operational procedures to ensure the highest service standards are achieved in the provision of service.
• Provide leadership and oversight for the planning, implementation, and evaluation of programs, including the development and enforcement of standardized operating procedures (SOPs) aligned with established models of care.
• Clinical Liaison responsibilities, act as the point of contact for clinical providers, ensuring effective communication and coordination across service teams and external medical professionals, as required.
• Develop strategies and mechanisms for client and caregiver feedback and incorporate input into program evaluation and design.
• Ensure the financial viability and sustainability of program operations by making recommendations to the Director on program budget creation, client fee models, and ensure that expenditures are aligned with anticipated costs.
• Regular monitoring of budgetary expenditures to ensure they align with forecast and realign model and propose additional opportunities for spending where appropriate.
• Ensures quality data management practices for the teams to record, report and analyze key operational indicators to determine if WoodGreen is meeting funder and organizational expectations.
• Recruit and build a team of qualified staff for programs in their portfolio in accordance with organizational policies and leading practices.
• Lead investigations into complaints regarding staff misconduct and recommend disciplinary action and other corrective action where appropriate.
• Ensure the teams practices are consistent with the terms of the Collective Agreement and participate in the response to grievances.
• Establish an approach on the effective utilization of volunteers and students throughout program areas and work with Volunteer Services to ensure its implementation.
• Participates in sector tables, committees, and forums representing Community Care Unit and WoodGreen Community Services to address system level service delivery matters, as directed by the Director or Vice President.

• Bachelor of Nursing, Occupational Therapy, Physiotherapy, Social Work or related (required)
• Master or Health or Business Administration or related (an asset)
• 5 years of management and clinical-related experience managing PSWs/Supervisors and home care programs; including significant direct experience working with older adults and frail and vulnerable seniors.
• Knowledge of the Home & Community Act, Employment Standards Act, Occupational Health & Safety Act, and other relevant legislation.

• Proven ability to manage and lead teams.
• Solid understanding and knowledge of seniors’ issues related to personal care in the community.
• Excellent program design, implementation and evaluation skills.
• Solid financial management skills with the ability to forecast costs, monitor expenditures and adjust operations in response to changing circumstances
• Outcome driven individual with the ability to work independently with minimal supervision.
• Strong ability to multi-task, with the capacity to prioritize and balance competing demands
• Outstanding communication skills with the ability to convey complex issues and influence others.
• Strong interpersonal skills with the ability to manage tense or emotional charged situations with tact and diplomacy and mediate conflict between others.
• Knowledgeable on the Home and Community sector, resources and needs
• Ability to coach, lead and motivate a team of client-facing staff.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.