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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Enablement based in Canada.
As a Senior Manager, Customer Enablement, you will play a pivotal role in empowering revenue-generating teams with the knowledge, tools, and skills needed to drive business success. Working in a fully remote and highly collaborative environment, you will design and execute scalable enablement strategies that support evolving products, go-to-market initiatives, and customer engagement models. This role combines strategic planning, program leadership, stakeholder management, and change enablement to create measurable business impact. You will partner closely with leaders across multiple functions to identify opportunities, address performance gaps, and deliver high-value learning experiences. The position offers the opportunity to influence organizational effectiveness while shaping the future of customer-facing teams through innovative enablement programs and operational excellence.
Accountabilities
- Develop and execute comprehensive enablement strategies aligned with business priorities, sales objectives, and organizational growth initiatives.
- Design, launch, and manage end-to-end enablement programs, including onboarding, product training, sales methodology adoption, and process rollouts.
- Create and maintain learning paths, playbooks, training materials, workshops, webinars, and knowledge resources that support team performance.
- Partner with leadership and cross-functional stakeholders to identify enablement needs, prioritize initiatives, and drive alignment across teams.
- Lead change management efforts to support the adoption of new tools, messaging, processes, and go-to-market strategies.
- Measure program effectiveness through engagement, adoption, certification completion, behavioral change, and business performance metrics.
- Analyze stakeholder feedback and performance data to continuously improve enablement programs and maximize impact.
- Facilitate meetings, workshops, and strategic discussions while ensuring accountability and successful program execution.
- Support knowledge management initiatives and maintain accessible, organized, and up-to-date learning resources.
Requirements
- Bachelor’s degree or equivalent professional experience.
- 5–7+ years of experience in customer enablement, sales enablement, operations, strategy, learning and development, or a related field.
- Proven experience designing and scaling training programs that support customer-facing or revenue-generating teams.
- Strong knowledge of learning management systems, enablement platforms, sales tools, and knowledge management solutions.
- Demonstrated expertise in project management, stakeholder engagement, and cross-functional collaboration.
- Experience leading change management initiatives and driving adoption of new processes, technologies, or business strategies.
- Excellent written and verbal communication skills with the ability to engage executive leaders, managers, and frontline teams.
- Strong analytical mindset with experience defining success metrics and using data to evaluate program effectiveness.
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Relationship-driven approach with the ability to influence stakeholders, build trust, and operate as a strategic business partner.
- Self-motivated, proactive, detail-oriented, and comfortable working independently in a remote environment.
Benefits
- Fully remote work environment with flexibility and autonomy.
- Competitive compensation package.
- Opportunity to work with globally distributed teams and international stakeholders.
- Exposure to high-impact strategic initiatives and executive-level collaboration.
- Professional development and continuous learning opportunities.
- Collaborative, innovative, and supportive team culture.
- Career growth opportunities within a rapidly evolving organization.
- Flexible work structure designed to support work-life balance.
- Participation in meaningful projects that directly influence business performance and customer success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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