Senior Manager, Field Sales -Independent Channel

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

• Develop and implement account strategies that align with the company's overall objectives, taking into consideration market trends, customer requirements, and competitive landscape.
• Develop and maintain strong relationships with key customers, understanding their business needs, and ensuring their satisfaction.
• Collaborate with internal teams, including sales, communications, sales operations, finance, and Customer Care to ensure effective communication, coordination, and execution of account-related activities.
• Address complex customer concerns in a timely and professional manner, working closely with relevant departments to find appropriate solutions where support is required.
• Monitor account performance metrics, analyze data, and generate reports to assess account health, identify areas for improvement, and make informed business decisions.
• Willing to conduct customer visits greater GTA area - 20%
• Stay updated on industry trends, regulations, and competitors' activities to proactively identify opportunities and risks within the customer accounts.
• Provide training and development opportunities for team members and manage direct reports.
• Build frameworks and tools to support the independent and emerging business segment.
• Lead external and internal customer communications.
• Proactively identify and communicate customers' strategic objectives.
• Build relationships with top customers through field visits.
• Review databases to identify trends and issues related to program performance.
• Ensure quality standards in project deliverables and client interactions.
• Provide professional presentations and regular account activity reports.
• Support the development and management of existing established accounts.
• Leverage CRM tools and SF to drive process improvements.

Section B – Key Requirements

• Bachelor's degree in business or a related field. Master’s degree an asset.
• 5 years + Proven experience in account management, preferably in the pharmaceutical supply chain distribution industry.
• 3 years leadership experience on a sales team
• Strong understanding of independent and corporate account management, with a track record of successfully managing large and diverse customer portfolios.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels.
• Familiarity with data reporting tools, an analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
• Results-oriented with a proactive and strategic approach to account management
• Proficiency in CRM software and Microsoft Office Suite.

This job description is a general outline of the typical duties and responsibilities of the Senior Manager of Customer Accounts role. It may be modified or expanded based on the specific needs and requirements of the organization.

If you meet these requirements and have a passion for account management and business development, we encourage you to apply for this exciting opportunity.

McKesson is an equal opportunity employer.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Current employees must apply through internal career site.Join us at McKesson!