Senior Manager, Marketing Operations & Workflow

Are you interested in joining the Toronto Blue Jays? This is your chance.
The Toronto Blue Jays are looking for a Senior Manager, Marketing Operations and Workflow!  

Position Overview

The Senior Manager, Marketing Operations & Workflow is responsible for overseeing the systems, processes, and cross functional coordination that enable the marketing team to operate efficiently and deliver high-quality work.  

This role manages intake, workflow, production logistics, vendor coordination, and campaign execution across multiple departments. The Sr. Manager partners closely with internal teams and external vendors and ensures that marketing initiatives move smoothly from request to delivery. In addition to driving key organizational initiatives forward, this role also collaborates on the strategic approach to those initiatives, helping translate high level direction into actionable plans and workflows

Key Responsibilities 
Marketing Operations & Workflow Management

• Oversee and continuously refine the creative request intake process, ensuring submissions are complete, accurate, and actionable


• Manage workflow routing, task assignment, and progress tracking across marketing functions


• Consolidate and distribute cross-functional feedback to ensure alignment and timely decision-making


• Lead commercial spot and broadcast workflows, including scheduling guidance, trafficking oversight, and documentation 


• Maintain and optimize Monday.com boards, automations, and processes; onboard and train new users; support teams adopting the platform

Campaign Planning & Cross-Functional Coordination

• Support strategic planning and integrated execution for major organizational initiatives, including ticket product launches, brand campaigns, All-Star, Postseason, and Content team initiatives


• Establish and manage cross-functional workback schedules, ensuring clarity of ownership, alignment on milestones, and accountability to deadlines across collaborating teams 


• Oversee and optimize the marketing and ticketing calendar, driving accuracy, visibility, and integration to support decision making and resource allocation


• Manage operational logistics for TBJ-related initiatives, including annual player media days, commercial shoots, internal production needs, ensuring seamless execution and elevating cross-team coordination

Production & Vendor Coordination 

• Manage printing, production, and installation logistics, including vendor communication, quoting, scheduling, and delivery


• Lead ballpark asset management at a strategic level, maintaining a comprehensive tracking system, guiding a Cross functional working group, and ensuring alignment and accountability across internal teams and external partners, functional working group, and ensuring alignment and accountability across internal teams and external partners


• Ensure smooth execution of installations and production workflows
  
  

Team Leadership & Daily Operations 

• Lead the and optimize day-to-day workflow for designers, including task assignment, timeline management, capacity planning, and weekly priority setting


• Provide direction and oversight to the Associate, ensuring accurate execution of scheduling, trafficking, and operational processes


• Strengthen cross-department communication to ensure clarity, alignment, and proactive issues resolution

Budget & Administrative Oversight

• Own Marketing budget management, including ongoing tracking, monthly reconciliation with the paid media team, and categorization of spend


• Partner with the Associate on PO requests, data logging, and detailed tracking


• Maintain and enhance the Marketing SharePoint, ensuring assets are organized and accessible

Qualifications

• 7–10+ years in marketing operations, project management, campaign planning, or a related field


• Proven ability to manage complex workflows, multiple stakeholders, and high-volume operational pipelines.-volume operational pipelines


• Strong vendor management and logistics coordination experience


• Expertise with workflow tools (e.g., Monday.com, Jira, Asana)


• Excellent communication, organizational, and leadership skills


• Experience managing direct reports and driving accountability across teams


• Ability to thrive in a fast paced, deadline-driven environment.-paced, deadline-driven environment


• Passion for baseball and the Toronto Blue Jays 

Applicants must be willing and able to work non traditional hours, including evenings and weekends and holidays as required.

Salary: The anticipated base compensation range for this role is $95,000 – $110,000. Actual base pay offered within this range may differ based on a range of factors, including individual experience, education, skills, and organizational needs.  

In addition to your base compensation, you will enjoy discretionary bonus opportunities, vacation entitlements, a comprehensive benefits package, and front office perks-office perks that reflect the excitement and community of working in baseball.  

Position Status: Vacancy  

WHAT WE OFFER TO YOU  

• Commitment to our team - we want you to succeed!    


• Ongoing, hands-on training to help you develop your skills  


• Excellent employee discount to use towards Blue Jays gear 


• A unique employment experience working for the only MLB team in Canada 

The Blue Jays have a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected]