Senior Manager of Retail and Small Business Lending

 What You’ll Do

•  Lead, coach, and develop a team of retail and small business advisors and lending administration staff.


• Create a positive, collaborative, and results‑focused team culture that values accountability and continuous improvement.


• Oversee day‑to‑day operations and ensure efficient, consistent service delivery.


• Build strong relationships with members, partners, and internal stakeholders.


• Identify growth opportunities and implement process improvements in collaboration with Credit and Risk.


• Approve loans and exceptions within delegated lending limits.


• Proactively identify and manage risks related to retail and small business lending.


• Communicate clearly with teams and leadership, providing meaningful performance and strategy updates.

 Success in This Role Looks Like…

•  A confident, engaged team that understands expectations, works collaboratively, and consistently delivers results.


• Members experience responsive, knowledgeable, and relationship‑focused service.


• Retail and small business lending operations are well‑run, efficient, and risk‑aware.


• Decisions balance business growth with sound judgment and policy alignment.


• Communication is clear, respectful, and adaptive to different audiences and situations.


• Continuous improvement is embraced, with teams open to feedback, change, and innovation.

 What You Bring

•  Proven leadership experience with a strong focus on coaching, collaboration, and performance development.


• Strong business and financial acumen within retail and/or small business lending.


• Ability to balance strategic thinking with practical, operational decision‑making.


• Confidence building relationships, navigating change, and influencing outcomes.


• Clear, respectful, and adaptable communication style.


• Sound judgment and a risk‑aware, member‑focused mindset.

 Why Join Us

• Make a meaningful impact on members, colleagues, and the community.


• Lead within a values‑driven credit union that emphasizes trust, accountability, and collaboration.


• Opportunity to shape strategy, develop people, and drive continuous improvement.