Senior Manager, Quality Services Optimization (12 month Contract)

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This is a onsite role #LI-Onsite

Secondment/Contract: Duration of 12 months 

The Senior Manager, Quality Services Optimization is responsible for leading and managing Quality Services business process improvements and optimization initiatives across the LCBO network in a dynamic and evolving marketplace. This role will serve as the project manager for Quality Assurance on the ERP development and implementation project team, overseeing the design and integration of quality systems across all business functions.

This leader will support the transformation of the Quality Management framework and the integration of Quality Assurance legacy systems into the new ERP platform. A key focus will be on project management, data structures, and reporting mechanisms for product recalls, product non-compliance management, and corrective actions, ensuring all Quality Assurance processes meet applicable regulatory requirements and are ISO 9001-compliant.

The role requires strong cross-functional collaboration with Logistics, Merchandising, Wholesale Grocery, Retail, Marketing, and Finance to ensure that all quality assurance programs are seamlessly executed throughout the business transformation.

About the Role

Project Leadership

• Lead Quality Assurance workstream for ERP implementation, ensuring alignment with business and regulatory requirements.
• Manage full project lifecycle including timelines, milestones, risks, testing, and deliverables.
• Define and translate business needs into functional system requirements and technical solutions.
• Oversee system design, integration, testing, and deployment of quality modules.
• Develop and deliver project documentation, including SOPs, training materials, and user guides.
• Provide leadership in risk assessment, system validation, and change readiness.

Process Optimization & Transformation

• Lead end-to-end optimization and digitization of quality processes across all business channels.
• Map, redesign, and integrate legacy QA processes into ERP workflows.
• Ensure all process improvements are aligned with relevant regulatory frameworks (e.g., Health Canada, CFIA, FDA) and ISO 9001 standard requirements
• Collaborate with cross-functional teams to integrate quality data across procurement, logistics, distribution, and customer service.
• Drive change management by identifying required process adjustments, securing functional and leadership alignment, and ensuring smooth adoption.
• Ensure timely execution of deliverables aligned with service level agreements (SLAs), key performance indicators (KPIs), and stakeholder expectations.

Risk, Compliance & Data Enablement

• Establish robust monitoring, traceability, and audit-ready systems for quality events.
• Enhance CAPA, recall, and non-compliance management processes through ERP capabilities.
• Ensure compliance with regulatory requirements and continuous audit readiness of quality records within the ERP.
• Develop advanced reporting and dashboards using tools such as Power BI.
• Leverage data and analytics to improve visibility, decision-making, and operational efficiency.
• Champion and deliver governance, documentation, and SOP standardization across Quality Services.

About You

• Bachelor’s degree in Engineering, Science, Supply Chain Management, or other related field
• Certificates in Project management
• 6+ years of experience in Quality Assurance or Supply Chain Operations.  planning and system implementations
• Experienced project and program management experiences for 4+years
• Experience in SAP ERP implementation, with a focus on quality modules and system integration.
• Experience of regulatory compliance, recall management, and ISO 9001 standards.
• Demonstrated ability to translate business needs into system requirements and quality solutions.
• Strong project management, communication, and stakeholder engagement skills.
• Excellent project management, analytical, and leadership skills.
• Strong ability to multitask and prioritize to produce quality results in a fast-paced environment
• Strong communication and stakeholder management skills, especially in cross-functional and multi-site environments.

Preferred:

• Graduate degree in Engineering, Life Sciences, or a related field (Master’s preferred).
• 8+ years of progressive experience in Quality Assurance, Supply Chain or Operations
• 3+ years of leadership experience managing teams and cross-functional initiatives
• Proven experience in SAP ERP implementation and program delivery, with a focus on quality modules and system integration.
• Deep understanding of regulatory compliance, CAPA systems, recall management, and ISO 9001 standards.
• Experience in regulated industries such as food, beverage, healthcare, or consumer goods is an asset.
• Project management PMP or other certification.

We offer a comprehensive suite of benefits, including:

• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperk.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select “Easy Apply”, your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn, please visit the LCBO Careers website. If you have any questions regarding the LCBO’s collection and use of personal information, please refer to the LCBO Customer Privacy Notice, or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Telephone: 416 864-2462

E-mail: [email protected]

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.