Senior Move Coordinator

Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team.



As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team.



Responsibilities of the Senior Move Coordinator:

• Handle inbound sales inquiries and schedule appointments for the sales team.
  
• Manage and resolve escalated customer service issues promptly and effectively.
  
• Coordinate VIP moves, ensuring exceptional service and attention to detail.
  
• Manage corporate clients long-distance and cross-border moves efficiently.
  
• Enhance customer service through staff training, monitoring, and development initiatives.
  
• Document improvements and update training manuals accordingly.
  
• Prepare Moveware and paper files for local, long-distance, and cross-border relocations as needed.
  
• Generate the necessary work orders and delivery orders as necessary.
  
• Facilitate deposit collection via credit card processing and preauthorization for all moves.
  
• Manage storage-related tasks, including access, collections, and paperwork.
  
• Provide advance notification to customers 24-48 hours before crew arrival.
  
• Generate purchase orders as needed.
  
• Address and resolve claims and other customer service issues efficiently.
  
• Develop documentation and flowcharts outlining procedures for moving coordinating departments.
  
• Supervise and streamline processes within the Export and Import departments.
  
• Offer support to international department staff when necessary.
  

Requirements of the Senior Move Coordinator:

• Prior experience working within the moving and relocation sector.
  
• Strong Move Coordination and team leadershipexperience.
  
• Assured when interacting with potential customers.
  
• The capacity to respond to agent needs as needed.
  
• Excellent communication and organising abilities
  
• A high school degree or its equivalent.
  

If this role is of interest to you, please get in touch with Alchemy today