Senior Policy Change & Reinsurance Administrator

Company: CLIC
Department: Individual Insurance and Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Senior Policy Change and Reinsurance Admin manages and processes basic in force policy changes as per contract guidelines for Co-operators business and administers facultative reinsurance to ensure the reinsurance data is accurate and adheres to treaty parameters.

How you will create impact:

• Processing basic policy changes including reinsurance review/processing from receipt of the change request to policy issue and sending the contract to the Advisor for delivery to the client for Co-operators and CUMIS.


• Processing basic contractual and non-contractual changes such as: deletions, decreases, conversions, change to non-smoker, rating review, rider adds, term exchanges.


• Understanding the details required to process changes based on the specifications for each product (new and in force policies), business rules and audit adherence to treaty rules.


• Ensuring that reinsurer approval is obtained on facultative changes, completing facultative applications, packaging medical information to applicable reinsurers, managing the reinsurer replies and placing the case with the appropriate reinsurer (best offer/first in basis).


• Understanding and adding the appropriate reinsurance source codes to applicable changes and validating connected coverage information to ensure that the appropriate reinsurer, cede % and reinsurance premiums are calculated and paid correctly.


• Actioning the policy change group email box, ensuring daily service standards are maintained, providing quotes to the Advisors and escalating general commission/persistency inquiries to the Senior Coordinator, when required.


• Reviewing and responding to incoming calls and general inquiries from Advisors, vendors, internal departments, clients, the Edge, and escalating to Senior, when required.


• Understanding all facultative application types and manually calculating reinsurance amounts required, by determining insurance history and retention amounts.

To join our team:

• 3 years of previous experience specific to the industry


• Completion of a post-secondary technical diploma as well as an LOMA ACS designation is recommended


• Working towards the LOMA (FLMI) designation.


• Proficient in standard office software (Microsoft Office Suite etc.)

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.


• You leverage critical thinking skills to identify problems and proactively propose solutions.


• Your strong communication skills allow you to clearly convey messages.


• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $49,054 - $81,756

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Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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