Senior Product Manager

Description

Reporting to the Senior Manager, this role plays a critical role in developing and managing service offerings within our core transportation portfolio as well as specialized products within Purolator's Key Verticals; Retail/eCommerce, Industrial, Technology and Healthcare.

A Senior Product Manager operates with a high degree of ownership, leading complex product initiatives and contributing to product strategy development. This role focuses on designing and improving service offerings, optimizing the customer experience, and driving revenue and volume growth.

Responsibilities

• Strategy: Lead the development & execution of product or portfolio strategy aligned with organization goals, market trends, and customer requirements. Identify service gaps, market opportunities, and areas for innovation


• Insights: Stay updated on industry trends and competitors’ offerings to identify areas for differentiation and improvement. Understand and communicate market and customer trends that impact the product portfolio and generate business insights aligned with corporate strategy


• Product Development: Lead collaboration with cross-functional teams including Operations, Customer Care, Marketing, and Sales to identify opportunities, define requirements, create business cases, and prioritize projects


• Stakeholder Management: Build relationships with cross-functional partners to align on strategy, priorities, and business objectives, including engagement with senior stakeholders


• Metrics & Analytics: Own product performance monitoring from a volume and revenue standpoint, define project KPIs, and measure performance to identify improvement opportunities

Job Duties

• Lead the development of a product strategy and roadmap with short-, mid-, and long-term views aligned with Purolator’s business goals and industry challenges


• Serve as subject matter expert and owner of assigned product portfolio(s)


• Leverage data assets to identify insights and monitor portfolio performance


• Lead complex cross-functional initiatives to drive revenue growth, customer experience, and volume


• Develop business cases and bring new features and enhancements to market


• Translate strategy into execution through business requirements and success metrics


• Collaborate with Marketing and Communications on go-to-market strategies


• Conduct post-launch assessments and implement continuous improvements


• Make informed decisions in ambiguous and complex situations

Qualifications

• Bachelor’s degree in business, marketing, economics, or related field


• 5+ years of experience in product management or similar role


• Experience leading complex cross-functional initiatives


• Strong analytical and problem-solving skills


• Excellent communication and stakeholder management skills


• Ability to influence without direct authority


• Experience mentoring junior resources or co-op students is an asset


• Strong prioritization and time management skills


• Transportation and/or supply chain industry experience is an asset