Senior Reliability Engineer

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

The Senior Reliability Engineer for Finning Canada will perform as advanced subject matter expert helping with identification and resolution of technical issues on mining equipment. Actively supporting the regional branch assigned the Senior Reliability Engineer will manage communication around technical issues and special projects, ensuring customer product availability is maintained and enhanced through problem with data available. As part of the regional branch, process work with internal entities (Mining Technical, OEM, etc.) as well as external vendors to gather information from the field, allowing for the identifying, gathering, and analyzing to assist and resolve quality problems. When issues arise work with Customer Service manager, field service personnel, distributor, and customer to identify root cause, leading a process of creating technical resolution for short and long-term issues.

Job Description:

With a developed, implemented, and managed strategic Mining account Plan, the key responsibilities will be centric to 4 key areas, identify and resolve technical issues, support and monitor product reliability and performance, Relationship, Process improvements & special projects

Identify & Resolve Technical Issues

• Manage activities involving in-depth technical support and expertise to maintain performance and availability of customer machines  

• Manage and track all service letters and updates for equipment on site

• Provide technical support working with Caterpillar and Technical services to drive improvement projects

• Identify, report and support investigation, and root cause analysis on equipment failures including field research and data collection

• Mining equipment condition monitoring: downloading and analyzing electronic information, contamination control/fluid analysis 

• Technical support for maintenance personnel and technical problem solutions as needed

Product Reliability and Performance

• Support and monitor Finning recovery process, measure Finning performance using warranty claim metrics, identify performance gaps and develop action plan to correct with multiple groups internally

• Periodical (monthly, quarterly or as required) fleet reports on various technical and operational indicators

• Mining equipment condition monitoring: downloading and analyzing electronic information, contamination control/fluid analysis

• Monitoring and developing trend information on payload management practices

• Coordination and support for Caterpillar requests, test equipment and product improvement initiatives 

• Management of Caterpillar technical information and product improvement information

Customer Relationship Development/Management

• Primary liaison between Caterpillar support model and consult with Engineering, manufacturing, and suppliers to obtain requested solutions

• Strong team working abilities to develop effective collaboration with peers and consistency across all sites

• Support internal Finning and customer on parts process and stocking requirements

• Leadership, capable to develop motivation, vision

• Working with and strategizing with customer in internal stakeholders

Process Improvements

• Data collection, reporting and analysis on component performance, work with internal teams and customer on CI projects for component enhancement

• Support and drive process improvement with internal and external stakeholders

• Ability to manage multiple priorities to effectively manage risk to the business

• Coordination and support for Caterpillar requests, test equipment and product improvement initiatives

Education & Experience

• Post-secondary Education in Mechanical, Mining or Material Engineering

• Professional registration and/or membership in committees and/or technical societies

• Minimum 5-10 years’ experience in an industrial environment such as mining, oil and gas is desired

• Experience with CAT mining equipment, including Large Mining Machine, would be an asset

• Experience in CAT instruments: SIS2.0, Dealer Connect, TMIWEB, ET and VIMS will be an asset

• Experience in equipment design, engineering drawings, design standards and specifications

• Mechanical aptitudes, including understanding of Mining Machine components (diesel engines, hydraulic systems, powertrain, pumps, cylinders, structures etc.)

• Experience in cross-functional team assignments

• Experience in condition monitoring including SOS

• Proficiency in MS Office packages

• Understanding of manufacturing/fabrication methodologies

• Accuracy in work and strong attention to details

• Time management, prioritization, and independent problem-solving skills

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.