Senior Service Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential! 

Steele Ford Lincoln is seeking a Senior Service Advisor to join our team!

We’re looking for a Senior Service Advisor to join Michael Currie's Team! We are passionate about delivering outstanding customer service and excelling in a fast-paced, customer-focused environment. If this aligns with your "why" and reflects who you are, then Steele Ford Lincoln is the perfect place for you to build your career.

As a Senior Service Advisor, you will be the first point of contact for our valued service customers. Your role is vital in ensuring a seamless and luxury experience for our clients. You will assist the service team, maintain an organized service lane, and provide administrative support while learning the various aspects of dealership operations. This position offers an excellent career path for individuals looking to grow within the automotive industry.

Hourly Wage Range: $21.40 – $25.70 per hour, plus Performance Bonus

Responsibilities include but are not limited to:

• Warmly welcome and assist service customers in a professional and courteous manner.


• Maintain the cleanliness and organization of the Lincoln service lane.


• Support Service Advisors and learn their role as a potential career progression.


• Provide administrative assistance as required.


• Act as a liaison between the Lincoln service, sales, and parts departments.


• Ensure smooth pick up, delivery & organization of loaners for all Lincoln clients


• Ensure smooth service lane flow by promptly relocating dropped-off vehicles.


• Manage necessary paperwork and prepare documentation such as forms and reports.


• Continuously learn about Lincoln products, features, accessories, and inventory to better assist customers.


• Ensure vehicle security by walking the lot and verifying that all cars are locked and secured.


• Maintain a commitment to customer satisfaction and deliver an outstanding client experience.


• Maintain all Lincoln training, including attending the monthly Lincoln lounge calls.


• Maintain top results in customer satisfaction based on the Lincoln Canada survey


• Set personal productivity goals aligned with dealership standards.


• Participate in follow-up calls from Tuesday to Friday to streamline service communication and gain departmental insight.


• Review previous repair orders and schedule appointments as needed.


• Attend service meetings and training sessions as required.


• Adhere to company policies and procedures.


• Perform additional duties as assigned.


• Training new staff

Requirements:

• Minimum 2 years of experience is necessary and a strong customer service orientation is a must.


• Experience in the automotive service or hospitality industry is an asset.


• Availability to work weekends.


• Enthusiastic, engaging, and always willing to assist.


• Driven, passionate, and confident in delivering top-tier service.


• Ability to excel in a performance-driven and structured environment.


• Excellent customer service and communication skills (both verbal and written).


• Professional appearance and strong work ethic.


• Self-motivated with a proactive approach.


• High-energy with a positive attitude.


• Valid driver’s license with a good driving record.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! 


• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. 


• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. 


• Employee Discounts – On vehicle purchases, parts, and service at any of our locations. 


• Work Boot Reimbursement – Reimbursement immediately, no waiting required! 


• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills! 

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way. 

Apply now and start driving your career forward with a team that has your back! 

Learn more about us at www.steeleauto.com

Applying is as easy as 1, 2, 3: 

1. Click the link to apply, Steele Auto Group Careers 


2. Sign in (top right corner) and create your profile, 


3. Upload your resume 

In 2 minutes the Steele Auto Group career world is right at your fingertips! 

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant. 

We cannot wait to meet YOU!

AI Disclosure Statement: At Steele Auto Group, people always come first, even in our hiring process. We do not rely on AI or automated tools to screen candidates. Every application is personally reviewed by real people who take the time to understand each individual’s experience, skills, and potential. Your application matters, because we value the person behind it.