Senior Services Consultant (WFM)

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location:Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada.

About the opportunity

The Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members. The Service Consultant is considered an expert in HCM consulting with a strong SaaS technology foundation and has been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.

What you'll get to do

• Provide Consulting Services to Customers
• Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics.
• Ensures a smooth knowledge transfer process to the Dayforce Implementation team
• Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity.
• Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
• Conducts peer reviews and other internal project quality assurance activities
• Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution
• Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
• Is cool under pressure; often called on to lead difficult conversations with customers
• Takes unpopular stance if necessary and in the best interests of the customer/project
• Able to engage with multiple projects & customers at the same time
• Contribute to Internal Consulting Services Initiatives
• Design and document solutions and contributes to a solutions repository
• Document best practices and share with the Practice
• Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
• Regularly participate in internal process improvement initiatives
• Focus on Continuing Education
• Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
• Participate in Continuing Education sessions; lead Consulting Services best practice sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
• Mentor others on HCM best practice implementation of new product features and functionality
• Support the sales cycle through solution review and feedback and assistance with scoping and estimation
• Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.

Skills and Experience we value

• Bachelor’s degree or equivalent experience
• Master’s degree or post graduate coursework an asset
• Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy
• Typically has 2 or more years of HCM implementation or relevant applications consulting experience
• Solid experience in business process mapping, organization readiness, and technology enablement
• Experience in change management an asset
• Technical Skills Requirements
• Has expert-level HR operations/business practices and technology enablement experience.
• Has advanced level HCM SaaS domain and implementation experience
• Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).
• Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
• Proficient in Microsoft Office products
• Deep understanding of different industries and how Dayforce implementation best practices apply to the customer’s business practices
• Functional Skills Requirements
• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to engage with multiple projects & customers at the same time and manage competing priorities
• Excellent organization, communication and collaboration skills
• Ability to lead and facilitate customer and internal workshops and sessions
• Ability to mentor junior consultants through peer reviews and other QA activities
• Acts as role model for Ceridian Cares
• Ability to provide consulting services scoping and solution guidance in the sales cycle
• Ability and willingness to travel to customer sites as needed

What would really make you stand out

• Experience with global pay

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:https://www.dayforce.com/be-aware-of-recruiting-fraud