Senior Software Developer – AWS

Position: Senior Software Developer – AWS

Location: Toronto, ON

Job ID#:  RQ11070 

Duration: 10 Months

Role Overview

The Senior Software Developer – AWS is responsible for designing, building, and supporting modern cloud‑based applications using Amazon Web Services. This role focuses on scalable, event‑driven architectures, contact center solutions, and AI‑powered capabilities while collaborating across technical and business teams.

Key Responsibilities

• Design and implement cloud solutions using Amazon Connect, including contact flows, routing, agent experience, analytics, Contact Lens, and CTR data
  


• Develop AI‑powered capabilities using Amazon Q in Connect and Amazon Bedrock, such as agent assist, automation, and summarization
  


• Build scalable, event‑driven applications using serverless and/or microservices architectures (Lambda, API Gateway, DynamoDB, containers/EKS)
  


• Implement CI/CD pipelines and infrastructure as code using CDK, CloudFormation, or Terraform
  


• Monitor, troubleshoot, and optimize application performance, security, and reliability
  


• Produce technical documentation and solution designs
  


• Conduct design walkthrough sessions with project teams
  


• Provide post‑implementation support and resolve technical issues
  


• Review, analyze, and modify installation scripts, including testing and debugging
  


• Collaborate with IT professionals across the full Software Development Life Cycle (SDLC)
  


• Elicit and document requirements from business stakeholders and subject matter experts
  

Qualifications

• Strong AWS development and cloud architecture experience
  


• Hands‑on experience with Amazon Connect
  


• Experience with Amazon Q in Connect and/or Amazon Bedrock
  


• Experience with serverless and/or container‑based architectures
  


• Knowledge of DevOps practices, cloud security, and monitoring
  


• Experience with structured development methodologies
  


• Strong analytical, problem‑solving, and decision‑making skills
  


• Excellent verbal, written, and interpersonal communication skills
  


• Ability to meet deadlines and work effectively in a team environment
  


• Knowledge of accessibility standards, including AODA
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   


2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to deliver expert technical staff to solve challenging business and IT problems. IT leaders in some of Canada’s most reputable organizations rely on Symbiotic Digital to staff difficult assignments with proven experts evaluated through our QMS – Quality Management System Staff Development Model. We are a 100% Indigenous‑owned company.