Senior Software Quality Analyst

Your Opportunity at ARC’TERYX:

As the Senior Software Quality Analyst, you will be responsible for testing new and modified software and ensuring that it meets our standards at Arc’teryx. Testing work includes strategy, planning, and the execution of tests, using a variety of techniques that range from manual testing, to load testing, and accessibility testing and test automation. You will collaborate closely with Software Developers and Business Analysts to help troubleshoot defects, and to communicate information about quality and risk to the project team. You will also assist with developing and mentoring other QA team members, and will support initiatives within the QA group. A Senior QA Analyst is expected to show leadership skills, and technical knowledge that elevates the team, and enhances our ability to support the software development process.

This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Quality Assurance Team works closely with Information Systems Development teams to provide confidence in software quality before any feature is released into Production. Each individual member of the Quality Assurance team is empowered to collaborate within cross-functional teams in order to reach the finish line together and deliver to our Users, whether they are within the company or our guests.

• Leading the design and execution of software application testing, including coordination of manual testing and evolving the automation and scripting processes, foundation and framework.
• Championing quality guidelines and standards (including QA best practices) and providing feedback to processes.
• Ensuring the timely and thorough testing of hard to test systems, with a focus on back end testing, white box testing, and developing tests that can be planned and executed outside of the GUI.
• Supporting the intermediate QA team members’ testing activities and automation testing for projects of varying size, working horizontally across agile squads.
• Overseeing and ensuring that systems function according to business requirements and user expectations.
• Driving and supporting the mentorship, training and onboarding of intermediate QA team members and 3rd party QA colleagues.
• Developing user documentation for any knowledge share that is relevant to the QA teams testing activities and bringing deep expertise on specific topics to develop the team.
• Supporting the Quality Assurance Automation Engineer in developing and maintaining test automation, where appropriate.
• Supporting the Manager, Software Quality with other projects and tasks as required.
• Validating the data against the business rules, data mapping, and transformation rules to ensure accuracy and completeness.

• Working collaboratively with project managers, business analysts and software developers across multiple agile squads.
• Leading mentorship, training and onboarding of intermediate quality team members.
• Introducing, championing, or supporting ideas, approaches, or tools that elevate our testing and QA process.
• Coordinating testing on projects, executing on tests, and reporting information to the project teams.
• Evolving the automation framework and scripting based on the coverage needs and acceptance criteria of the application in test which would be coordinated with the manual tester to support smoke testing and regression testing.

• You have a Bachelor’s degree in Computer Science or equivalent in a related technical field.
• You have 5+ years’ experience in software QA and excellent application of QA best practices.
• You have hands-on experience with API and backend testing, and other non-functional types of software testing.
• You have experience with test automation, possibly including the TTA or Testim tools (Tricentis).
• You have experience with record/playbook tools for test automation, and how to maximize their value.
• You have experience with both “black box” and “white box" software testing.
• You have experience with developing and maintaining test plans and test scenarios.
• You have experience with Windows and web application and services.
• You have knowledge and experience with Agile project tracking tools and JIRA.
• You have experience working with development projects on Adobe Commerce/Magento platform.
• You have a strong understanding of Agile methodology and IS concepts, including data models and application integrations, continuous integration and deployment and software build pipelines.
• You are able to work collaboratively as part of a cross functional team of business analysts, project managers and software developers.
• You are able to prioritize effectively and have excellent multi-tasking abilities.
• You have demonstrated ability consistently meeting strict delivery deadlines.
• You have strong oral and written communication skills.
• You are driven and passionate about championing quality in all forms.
• You are proactive in identifying the root cause of issues and developing solutions.
• You remain highly flexible and adaptable when faced with ambiguity.
• You are able to balance autonomy and collaboration.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• You have experience building test strategy, and leading test projects.
• You lead peers, sharing your experience and knowledge, and inspiring growth in the people around you.
• You understand product and project risk, and how to communicate about risks to your team.
• You have experience testing microservices and their integrations with other systems.
• Your passion for your work is paralleled by your passion for getting outside and living it.