Senior Specialist, Customer Relationship Management

#WorkwithImpact 

About Us: 

Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country.  

 At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are visit https://www.castlemain.com/   

As a Senior Specialist, Experience, Technology and Compliance (Customer Relationship Management), you will work as part of the Experience, Technology and Compliance team to structure and manage data in customer relationship management systems. The role sits at the intersection of activation, audience experience, process mapping and governance and helps ensure digital tools stay functional, aligned, compliant, scalable and optimized to support organizational growth and service excellence. This is not a developer role. You understand how platforms work and configure, administer and improve them.  

This is a full-time, permanent position offered in Toronto, Calgary, Vancouver, Hybrid or remote. 

About the Opportunity: 

• Administer and optimize digital platforms (e.g., HubSpot and Microsoft applications) by managing forms, contacts and segmentation, consent settings, workflows, automation, and reporting dashboards while supporting information management across systems. 

• Configure and maintain platform functionality by translating business requirements into system configurations such as properties, workflows, permissions, and non-development enhancements, while documenting configurations, updates, and change logs. 

• Support governance, privacy, and security standards by maintaining data integrity, naming conventions, and configuration standards across platforms, and ensuring compliance with regulatory frameworks such as PIPEDA and accessibility standards (WCAG 2.1 AA). 

• Monitor performance and analytics by maintaining dashboards, supporting reporting and trend analysis, participating in quality assurance for pages, forms, and workflows, and identifying opportunities to optimize digital experiences. 

• Enable users and support operations by providing training, documentation, and troubleshooting support for CMS, CRM, and related tools, while acting as a liaison between technology, operations, and communications teams. 

About You: 

You bring 3-5 years of experience working with HubSpot or similar platforms and: 

• College or university degree in Marketing, Digital Communications or a related field, or an equivalent combination of education and experience 

• Strong technical aptitude without a need for developer level coding skills. 

• Experience configuring workflows, forms, permissions and automation in CRM platforms. 

• Strong documentation skills and a systems thinking approach to platforms and data. 

• Ability to translate business needs into technical configuration with clear rationale. 

• Experience leading platform work across multiple sites, teams or business units. 

• Experience shaping governance, standards or roadmaps for web and digital platforms. 

• Experience coaching others on platform use, configuration standards or digital governance. 

• Ability to travel occasionally to internal meetings or client engagements. 

Successful candidates will be required to complete a Criminal Record Check as a condition of employment. 

Compensation: 

Starting annual compensation of $55,500-$77,000 plus rewarding benefits package. The offered compensation will take into account the candidate’s skills, experience, qualifications, location, and internal equity. 

How to Apply: 

We invite you to submit your resume to https://www.castlemain.com/about/careers/ 

At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring. 

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.