Senior Strategy Manager - Global Customer Success (TELUS Health)

Description

Join our team and what we'll accomplish together

TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally.  TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.
 

As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.

Reporting to the Director, Strategy & Enablement, you'll partner with Customer Success, Sales, Marketing, Product, and Operations leadership to execute strategic initiatives, manage transformation programs, and strengthen customer relationships.

What you’ll do

• Strategy & Planning
  
  
  
  • Support executive presentations and planning sessions for the global customer success organization
  
  
  • Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
  
  
  • Support executive escalations and risk management actions
  
  
  
  


• Program Management
  
  
  
  
  • Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
  
  
  • Drive process improvements to enhance sales efficiency and revenue realization
  
  
  • Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
  
  
  
  


• Customer Risk Management (Priority Focus)
  
  
  
  • Monitor key risk drivers and manage at-risk customer governance and reporting
  
  
  • Lead risk mitigation forums and develop remediation action plans
  
  
  • Drive process improvements to address root causes of churn risk
  
  
  
  

Qualifications

What you bring

• 7+ years in business strategy, program management, or organizational enablement


• Proven ability to develop and manage complex, multi-workstream projects


• Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations


• Exceptional executive-level communication and cross-functional stakeholder engagement skills


• Strong B2B sales environment knowledge (CRM systems, sales processes, financial KPIs)


• Financial acumen with sales metrics, revenue, and budget management


• Analytical capabilities with hands-on experience in performance tracking and reporting


• Bachelor's degree in Business, Finance, or Technology


• Health/technology industry experience


• Employer Health Solutions familiarity