Senior Team Leader National Bankruptcy & Government Programs

What is the opportunity?

You will lead a diverse team comprised of specialized service officers to meet established Client Service Commitments. You will work to ensure overall effectiveness of the team.  You will be responsible for leading and developing staff product knowledge against the function of the National Insolvency & Government Program department, while ensuring adherence to operational risk issues.

What will you do?

• Take responsibility to drive team results.
• Develop and monitor service quality, dealing directly with Service Partners in a professional manner.
• Apply effective communication skills and motivational techniques to ensure employees are informed and engaged, relative to goals, objectives and achievements.
• Utilize Service Routines to maximize individual employee contribution and be an advisor to the team.
• Proactively assess obstacles and identify opportunities to improve team performance.
• Implement new processes and initiatives within the team through testing and training.
• Support the Business Planning Process, ensuring discretionary limits and delegated authorities are adhered to.
• Ensures adherence of Operations Risk policies and that processes and controls are in place, to minimize operations risk.
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed?

Must-have

• Superior organizational and time management skills.
• 3+ years’ Collections experience in a Supervisory/Management capacity.
• Proven negotiation and decision-making capabilities.
• Strong knowledge of personal, card and small business products.
• Demonstrated strong analytical skills, verbal and written communication skills.
• Proven ability to coach others, be client focused and disciplined.
• Ability to work various shifts within the business hours 8am-6pm Monday-Friday.

Nice-to-have

• Knowledge of Bankruptcies, Consumer Proposals, Credit Counseling Services (CCS) and Depot Volontaire supporting systems and processes.
• Knowledge and experience in Retail and Business Banking.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.