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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist, Integrations based in Canada.
This role sits at the intersection of technical support, integrations engineering, and customer implementation, focusing on ensuring seamless connectivity between complex educational platforms and institutional systems. You will own the end-to-end setup, configuration, and troubleshooting of integrations, enabling reliable data exchange between systems such as Learning Management Systems and third-party platforms. The position plays a critical role in supporting both customers and internal teams by resolving high-impact technical issues and ensuring a smooth user experience in live academic environments. You will act as the key technical expert during implementation phases, partnering closely with institutional IT teams and internal stakeholders. This is a highly collaborative, problem-solving-driven role where your expertise directly influences product adoption and customer success. You will also contribute to improving integration documentation, processes, and long-term product enhancements.
Accountabilities:
- Lead the technical implementation, configuration, and deployment of integrations between platforms, ensuring accurate data mapping and system connectivity.
- Partner with institutional IT teams to gather requirements, define integration scope, and support system architecture decisions.
- Troubleshoot and resolve complex integration issues such as API failures, authentication errors, and data synchronization problems.
- Serve as the primary technical expert for integration-related inquiries from customers and internal stakeholders.
- Support sales and implementation processes by joining client calls and providing technical expertise during active deals.
- Monitor system performance and escalation queues to ensure timely resolution of high-priority technical issues.
- Document integration processes, best practices, and troubleshooting guides to improve operational efficiency.
- Analyze technical trends and customer feedback to provide actionable insights to product and engineering teams.
Requirements
This role requires strong technical expertise in integrations, APIs, and authentication protocols, combined with a customer-focused mindset and strong problem-solving skills. The ideal candidate is comfortable working across technical and non-technical teams in a fast-paced support and implementation environment.
- 2+ years of experience in Technical Support, Solutions Engineering, or Integration-focused roles.
- Strong hands-on knowledge of APIs, JSON, HTTP protocols, and SQL queries.
- Solid understanding of authentication and data exchange protocols such as SSO, SAML, and OAuth.
- Experience with EdTech integrations (e.g., LTI standards, Canvas, Blackboard, Brightspace APIs) is highly preferred.
- Proven ability to troubleshoot complex technical issues in production environments.
- Experience collaborating with Product, Engineering, and Customer Success teams.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to manage multiple priorities in high-volume support environments.
- Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
Benefits
- Remote-first work environment with flexibility across Canada
- Competitive compensation aligned with technical support and integrations expertise
- Comprehensive health and dental benefits from day one
- Paid time off and generous vacation policies supporting work-life balance
- Professional learning and development opportunities
- Exposure to modern technologies, including APIs, integrations, and AI-driven tools
- Collaborative and supportive team culture focused on growth and innovation
- Opportunity to directly impact product adoption and customer success at scale
- Access to meaningful, high-impact technical work in the EdTech space.
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