Senior Technical Writer

Are you a collaborative technical writer who loves taking complex information and turning it into easy-to-understand content? Do you get energized by delivering the best possible content for your audience? Do you want to help grow and mature your team? We’d love to hear from you!

Blackline Safety is hiring a Senior Technical Writer—someone who has mastery of technical writing, experience in understanding the differing needs of multiple audiences, and the ability to adapt their writing and content accordingly. The ideal candidate has a keen eye for detail, enjoys working closely with other team members, and has the desire to tackle everything from writing and updating release notes to building out hardware and software manuals from scratch.

The successful candidate will be joining our expanding Technical Communications team, whose goal is to collaborate not only with internal product teams, but also with our customer-facing teams, ensuring the content we create directly enhances the customer experience. We work hard, respect work/life balance, and make sure everyone’s voice is heard. If this sounds like a good fit for you, apply today

Responsibilities:

• Gather information from cross-functional teams including Product Management, Product
• Marketing, Engineering, UX, and Quality Assurance to write, edit, update, and publish
• Technical User Manuals, Getting Started Guides, articles, notifications, and reference materials.
• Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
• Work with customer-facing teams (e.g., Technical Support, Client Success, and Implementations) to produce content that enhances the customer experience.
• Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
• Ensure that content is technically aligned and has a consistent voice.
• Edit the work of other writers.
• Create and edit product support videos using Camtasia.
• Develop visual assets or graphics to support technical documentation (nice to have).
• Support localization processes to ensure content is accurate and effective across multiple languages.
• Contribute to whitepapers, technical articles, and other thought leadership content.
• Contribute to the development and maintenance of the Technical Communication team’s processes and procedures, including the Style Guide, Glossary and templates.

Skills/Qualifications:

To be considered for this position, you should have:

• A diploma or degree in related field (technical writing, information design, English, communications, etc.) or directly related experience.
• 7+ years' experience as a Technical Writer.
• Experience writing and editing technical content for different audiences, both technical and non-technical.
• Experience with complex technical documentation and DITA CCMS platforms (Heretto experience is a bonus).
• Experience editing and providing feedback to other writers and SMEs.
• Experience with Camtasia and/or video and graphics creation.
• Experience with content localization.
• Experience researching and writing whitepapers, technical articles, or thought leadership content.
• Experience with Google Analytics and Power BI are an asset.
• Excellent organizational skills and high attention to detail.
• Great critical thinking and problem-solving skills with an ability to communicate complex ideas in clear, concise ways. · Advanced understanding of templates, styles, and formatting.
• Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.
• Experience working at a medium to large-sized business and with cross-functional teams.
• An opinion on the Oxford comma!

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.