Senior Union Paymaster I

• Process and review complex union payrolls accurately, compliantly, and within established processing timelines and SLAs.


• Interpret and apply collective bargaining agreements, side letters, union rules, and working conditions across multiple production types.


• Serve as an escalation point for complex payroll scenarios, helping colleagues assess edge cases and determining when formal guidance from Labor Relations or other specialists is required.


• Manually review payroll calculations, identify discrepancies, perform appropriate corrections or overrides, and document the rationale behind decisions.


• Maintain detailed and accurate system notes covering payroll status, decisions, outstanding actions, and next steps.


• Communicate proactively and professionally with customers and internal stakeholders to resolve payroll issues efficiently and completely.


• Build effective working relationships with Labor Relations, Customer Success, Payroll Operations, Tax Operations, Product, Engineering, and other cross-functional teams.


• Mentor and support Union Paymasters by sharing expertise, reviewing complex scenarios, and modeling strong documentation and communication practices.


• Identify recurring issues, process gaps, and opportunities for tooling improvements, and contribute to implementing practical solutions.


• Create, maintain, and promote SOPs and knowledge documentation that reflect current processes, union requirements, and operational learnings.


• Consistently meet or exceed expectations for productivity, accuracy, timeliness, quality, and case resolution.

Requirements

• 5+ years of experience processing payroll in a multi-union environment, with demonstrated ability to manage complex payroll requirements.


• Advanced ability to interpret and apply union rules, working conditions, and collective bargaining agreement provisions within a production payroll environment.


• Strong knowledge of entertainment-industry union agreements is preferred, including SAG-AFTRA, DGA, IATSE, Teamsters, or similar organizations.


• Demonstrated ability to independently investigate and resolve complex payroll scenarios while recognizing when formal interpretation or escalation is appropriate.


• Exceptional attention to detail and the ability to remain accurate and organized while managing multiple payrolls, deadlines, and competing priorities.


• Strong written and verbal communication skills, including confidence communicating with customers and cross-functional partners.


• Strong documentation skills, with experience maintaining payroll notes, SOPs, knowledge resources, and clear decision rationales.


• Basic proficiency with spreadsheets such as Microsoft Excel or Google Sheets and the ability to learn new systems and tools quickly.


• Flexibility to adjust schedules based on workload and client requirements.


• Experience mentoring colleagues, improving workflows, or raising operational quality standards is preferred.


• Experience working in a scaling operations environment with evolving processes, systems, and tools is preferred.

Benefits

• Unlimited paid time off.


• Remote work from anywhere in Canada or the United States.


• Health and dental benefits.


• Up to $1,500 USD / $2,025 CAD toward home IT setup.


• Up to 2% matching RRSP / 401(k) contributions.


• Learning and professional development opportunities.


• Up to $50 USD / $67.50 CAD toward internet or cell phone services.


• A collaborative, inclusive, and harassment- and discrimination-free work environment.


• The opportunity to contribute to meaningful operational improvements within a growing technology-focused organization.