Senior WMS Support Analyst

What will you do:

• Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
• Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
• Provide subject matter expertise on WMS functionality and integrations.
• Document case interactions and maintain accurate records in support tools.
• Communicate case status and updates to customers and management.
• Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
• Contribute to continuous improvement initiatives for WMS operations and support processes.
• Other job duties as assigned.

What you bring:

• Education:
  • Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience.
• Experience:
  • 3–5 years of experience supporting Blue Yonder WMS (Discreet version)
  • Strong understanding of warehouse operations and supply chain processes.
  • 3+ years in IT/SAAS application support with proven ownership of issue resolution.
• Technical Skills:
  • Proficiency in SQL and relational databases (Oracle, MS SQL).
  • Ability to debug code and troubleshoot integrations.
  • Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python).
  • Knowledge of solution architecture and deployment best practices.
• Soft Skills:
  • Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership.
  • Strong problem-solving, assertiveness, and ability to drive optimal solutions.
  • Self-motivated, flexible, and able to work independently or in large teams.