Sephora Careers Loss Prevention Agent

Job Description:

The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

Job Responsibilities:

• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).


• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.


• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.


• Provide friendly, professional and knowledgeable service to clients as needed.


• Assist store Leadership team with inventory preparation and process.


• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.


• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.


• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.


• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.


• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.

Job Requirements:

• 1 year of asset protection/loss prevention experience in a retail environment.


• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).


• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.


• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.


• Proficiency in Windows, Word and Excel is desirable.


• A High School graduate or equivalent.


• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.


• Availability to work at multiples locations within a market.

Job Details:

Company:Sephora

Vacancy Type:Full Time

Job Location:Toronto, Ontario, Canada

Application Deadline: N/A

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