Server - Palomino Smokehouse

ABOUT THE POSITION  

Palomino is looking for an experienced server to fill out their team on a part-time or full-time permanent basis. Servers are responsible for several functions including, but not limited to, providing exceptional customer service to all guests in a prompt and friendly manner, following all laws and regulations regarding liquor service, processing transactions, payments, and handling cash, while maintaining cleanliness in all areas of the restaurant. If you enjoy a fast-paced work environment, are flexible, and are looking to meet some great people along the way, this is the job for you.  

WHO WE ARE 

Barbecue season never ends at The Palomino! Downtown Calgary’s favourite smokehouse offers a tantalizing menu of bountiful favourites, a huge selection of beer, a wonderfully unique patio, and a host of great special events! The music room downstairs is Calgary’s most unique live music venue and features a wide variety of genres, from local and international acts, throughout the entire week. The Palomino is proud to offer an authentic and distinctive Western experience that is second to none.

WHAT WE OFFER 

• Competitive hourly wage


• Gratuities


• Extended health benefits after 90 days for all employees working an average of 28+ hours per week


• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO 

• Greet guests in a prompt and welcoming manner.


• Inform guests of all specials and menu changes.


• Be prepared to make quality recommendations to all guests.


• Extensive knowledge of all food and beverage items being served in the venue and the ability to accommodate all dietary requests and allergies.


• Take food and beverage orders from guests, enter orders in point-of-sale system and ensure accurate orders are relayed to the kitchen and bar.


• Deliver food and beverages from kitchen and bar to guests in a timely manner.


• Perform side duties which may include, but is not limited to: polishing cutlery, glassware, plate ware, during and at the end of your shift


• Maintain cleanliness of all service areas.


• Quality check tables to ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.


• If a conflict or situation arises concerning a guest, please involve a manger right away to resolve the situation.


• Prepare final bill, present check to guest, and process payment.


• Be ready and willing to assist fellow servers as situations arise.


• Be ready and willing to assist serving assistants by clearing and resetting tables.


• Thank guests for their visit and invite them to return.


• Be available to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the general manager or manager in charge.


• Complete cash out at the end of the shift


• Execute ad-hoc tasks are required.

WHAT YOU HAVE 

• 1-2 years’ experience serving or bartending


• Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers.


• Must have a basic knowledge of dining room and service procedures and functions.


• Possesses basic math skills, can handle money, and operate a point-of-sale system.


• Valid Alberta ProServe certification obtained within 30 days of starting.


• Ability to maintain professionalism, control, and composure in difficult and stressful situations.


• Ability to work in a standing position for long periods of time (up to 5 hours).


• Capacity to safely lift and easily maneuver potentially heavy trays of food and drinks.


• Must be over 18 as alcohol service and open scheduling availability is a requirement.