Service Administrator (Mazda of Brampton)

Description

Drive for Excellence

Known as a grand performer Mazda of Brampton has been a top achiever of Mazda with the largest selection of new and pre-owned models in Brampton. We are one of the top three highest volume Mazda dealerships in Ontario which is a testimony of our great guest service.

Mazda of Brampton is currently seeking an experienced Service Administrator to join their dynamic team. You are goal-oriented, process driven, courteous and enjoy interacting with people. The successful candidate will be responsible for scheduling service work in the service department, issuing internal work orders for New and Used vehicles. The ideal candidate will have exceptional customer service and communication skills. 

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative\
• Giving Back: We positively impact the communities in which we live, work and raise families. 

Here’s what you’ll deliver:

• Greet each customer in a prompt, courteous manner.
  
• Directing all customer inquiries accordingly. 
  
• Scheduling service appointments for client vehicles in a courteous and efficient manner.
  
• Must keep the appointment schedule up-to-date. 
  
• Handling customer inquiries by phone and email. 
  
• Cashing out customers
  
• Ability to work in a fast-paced environment with multiple deadlines. 
  
• Confirming service appointment, confirming time, date and transportation needs with client. 
  
• Ensuring customer satisfaction meets company and manufacturers’ standards. 
  
• Perform other Service related duties as required by management. 

What you need to succeed:

• 2 years customer service and/or cashier experience.
  
• Strong verbal and written communication skills. 
  
• Team player, quick thinker and multi-tasking skills. 
  
• Strong computer skills required. 
  
• Customer service focus. 
  
• Proven interpersonal skills combined with a pleasant phone manner. 
  
• Strong problem analysis and problem solving skills.
  
• Willing to work as a member of a team.
  
• Reception and/or Dealership experience is considered an asset.
  
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance.
  
• Opportunities through our Internal career development program.
  
• Access to health, dental and vision insurance.
  
• Disability, critical illness and life insurance for the unexpected.
  
• Our Employee Assistance Plan (EAP) for you and your family's wellness.
  
• Discount on vehicles, service and parts for you and your family.
  
• Discounts to retailers and service providers across the country.
  
• Free and engaging employee events.
  
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected hourly wage): $22.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Expected annual earnings: $46,000 - $50,000 per year (base hourly rate plus monthly performance-based bonuses). This range includes a fixed hourly rate and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. 

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

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