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Service Advisor Responsibilities:
Greet all customers whether on the phone or in person.
Responsible for setting appointments answering calls and all inquiries
Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag)
Review walk around with customer and have them approve
Verify and print any warranty or recalls for customers vehicle
Verify customer contact information and method of payment including credit authorization.
Complete and sign Work Order
Check history attach to work order
Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)
Enter pertinent information in SSI for Express Assessment.
Service Advisor Requirements:
A high school diploma and/or GED is required.
Combination of education, training, or experience that provides the required knowledge, skill, and abilities.
CAIND-Service
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