Service Advisor

Come work for the best! We welcome you to apply today to join our family at Bayview.  Here, you're able to contribute to our goal of providing an extraordinary experience to all of our clients. At Bayview, we set each member up for success by providing comprehensive, highly specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and Dartmouth.  

We offer a comprehensive benefits package including:

• Competitive Salary


• Extended Health Care


• Dental Care (Basic + Major)


• Vision Care


• Paid Time Off


• RRSP Employer Match


• Boot Reimbursement


• Paid training


• Wellness Reimbursement


• Free Parking


• New Facility - Professional Environment    

Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.   

Key Responsibilities include but are not limited to the following:  

• Greet and WELCOME customers.  Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. 


• Verify open warranty recalls or campaigns available for the customer.    


• Confirm Warranty eligibility and process the warranty claims.


• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.  


• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.    


• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders


• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.   


• Maintain an organized workspace and adhere to all company policies and procedures.


• May include other administrative duties as assigned by the Service Manager or Foreman. 

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.


• Minimum of 3 years Automotive / Truck dealership experience. 


• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment


• Cooperative and team-oriented personality with a professional positive attitude.    

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.