Service Advisor

Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours.

Location: Belleville Chrysler

Availability: Open - Monday to Saturday

Compensation: $70,000-$95,000 (base + bonuses)

When you join Northern Roads, you’ll enjoy:

• Trusted relationships – We’re a work family and you’ll become a part of the team.


• Many employee engagement activities – We want you to want to come into work every day.


• Employee Health and Wellness Initiatives – We truly care about your well-being.


• Career path planning and training – We want you to succeed and grow alongside us.


• There are plenty of other perks and incentives, you’ll have to join us to find out more!
  

You’ll love your position as an Service Advisor:

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.


• Develop estimates by costing materials, supplies, and labour and calculating customer's payments.


• Prepare repair orders by describing symptoms, and causes discovered, as well as services required. 


• Obtain approval signatures and enter RO's into service database system.


• Maintain customer rapport by explaining estimates, expected return of vehicle and obtain customer's approval of estimates. 


• Obtain and provide contact telephone numbers, answer questions and concerns and arranging towing and temporary transportation.


• Maintain accurate records by recording problems and corrective actions planned.


• Stay up to date on industry trends, manufacturers information, etc. 


• Other duties as assigned.
  

We’d love to hear from you, if: 

• Excellent customer service skills and the ability to up-sell!


• A growth mindset and a hunger to excel. 


• Minimum 1 - 2 years in a customer service role. 


• Previous Service Advisor experience is an asset. 


• Strong communication, organization and attention to detail. 


• Technically savvy and previous DMS experience is a plus.


• Valid G Drivers License and a clean driver's abstract. 

More About Us:

At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi–Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Bill’s Toyota (2025).

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [email protected]. 

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.