Service Agreement Administrator

About this Career Opportunity

Black & McDonald’s Saskatchewan team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The primary responsibility of Service Agreement Administrator is to manage service agreements from inception to completion. This will be achieved through close working relationships with co-workers, technicians, clients, vendors and other contacts. By responding to internal and external customers, in a prompt, efficient and professional manner; our customers will receive the level of service that has been established and is required to be maintained.

Main Duties:

• Set up of new service agreements in JDE sold in Saskatchewan
• Renew service agreements and complete revisions as required
• Generate and maintain a Preventative Work Order Work in Progress report (WIP – Open more than 30 days).
• Schedule Preventative Maintenance visits and ensure timely and proper completion in the field and in JDE
• Work with Service Supervisors and Safety Advisors to ensure safety plans are in place for primary clients sites
• Ensure client satisfaction by initiating Customer Surveys, Client Reviews and external meetings as required
• Provide back up to Primary Dispatch for relief including scheduling appointments for technicians, answering phones and providing appropriate information.

Performance Indicators (Finance Reports):

• Ensure service agreement retention rate is <8% annually by dollar value
• Gross Margin >30%
• Deferred revenue Report is in line with agreement billings

Employment Requirements:

• Effective Verbal/ Written Communication and Problem-Solving Skills
• Efficient in Microsoft Office Applications
• Knowledge of JD Edwards would be considered an asset.
• Post Secondary Education in Administration or equivalent experience.

Key Result Areas (KRA):

• Adherence to Black & McDonald Code of Business and to Corporate Policy
• Participate in the achievement of the Corporate, Regional, and Divisional objectives where applicable
• Accurate Monthly Reporting

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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