Service Coordinator

About the Role

We are seeking a highly organized and customer‑focused Service Coordinator to support our Retail Propane service operations. This role is responsible for coordinating service schedules, maintaining accurate service documentation, and acting as a key communication link between customers, technicians, and operations.

The successful candidate will thrive in a fast‑paced environment and bring strong attention to detail, technical aptitude, and problem‑solving skills.

What You’ll Do

Service Coordination

• Schedule and dispatch service technicians efficiently based on priority and availability


• Create and maintain accurate service orders, including labour, parts, and equipment


• Track open work orders and follow up to ensure completion

Customer Experience

• Book and confirm service appointments with customers


• Communicate scheduling updates, arrival times, delays, or additional requirements


• Respond to service‑related customer inquiries professionally and accurately

Documentation & Invoicing Support

• Review completed service orders for accuracy and completeness


• Ensure documentation supports timely and accurate invoicing


• Follow up with technicians to resolve missing or unclear information

Operational Support

• Provide support to propane delivery operations as needed


• Participate in after‑hours on‑call rotation for service and delivery coordination


• Assist with continuous improvement initiatives

Systems & Compliance

• Use industry systems such as Vertrax and SmartDrops (experience considered an asset)


• Maintain accurate records in accordance with company procedures


• Support compliance with TSSA regulations, industry standards, and safety requirements

What We’re Looking For

• Experience in service coordination, dispatching, or administrative support


• Strong written and verbal communication skills


• Excellent organizational and time‑management skills


• Ability to manage multiple priorities independently


• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams)


• Strong analytical and problem‑solving abilities

Preferred Qualifications

• Experience in propane, energy, or a related technical industry


• Knowledge of propane equipment and fixed assets


• Familiarity with TSSA requirements and safety protocols

What We Offer

• Hybrid work model


• Supportive and collaborative team environment


• Training on systems, processes, and regulatory requirements


• Opportunities for growth within a stable, regulated industry

Work Environment

This role requires office presence four days per week, with one remote workday. Participation in an after‑hours on‑call rotation is required.