Service Coordinator

Key Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients


• Proactively contact clients before the due date of their periodic inspections


• Identify new clients and promote our services


• Arrange equipment rentals or other requirements for installations, when needed


• Coordinate scheduled services between clients and technicians


• Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency


• Maintain up-to-date equipment records and inspection contract renewals


• Follow up on after-sales service and repairs with the service team and clients


• Contribute to the improvement of processes, productivity, and customer satisfaction

Desired Profile

• Excellent organizational and priority management skills


• Strong coordination abilities


• Clear communication skills with clients and technicians


• Self-motivated with a strong sense of responsibility


• Ability to manage multiple files simultaneously


• Basic knowledge of lifting equipment


• Good technical understanding (an asset)


• ERP and Microsoft office proficiency

Requirements

• High school diploma or equivalent required


• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)


• Proactive, motivated, and customer service-oriented attitude


• Clear communication skills with technicians and clients


• Driven to achieve sales goals and develop new skills


• Strong organizational and time management skills


• Must be legally authorized to work in Canada

Please note: As a condition of employment, selected candidates will be required to undergo and successfully complete a criminal background check.

Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting essential industries across Canada. Through our multiple divisions and branches located from coast to coast, we provide high-quality products, certified inspections, specialized training, and reliable field services to help ensure the safety and productivity of our clients. Our teams work collaboratively, continuously innovate, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and offer opportunities for continuous learning and career growth.

As an employer, we are committed to continuously enhancing the skills and capabilities of our employees and take pride in strengthening our culture of safety and dedicated customer service.